Team Lead, Lead Gen Team

Summary

Join our team as a Team Leader and play a critical role in growing the Appointment Setting Team by demonstrating excellence, motivating team members, and creating a supportive environment for continuous learning and open communication.

Requirements

• At least 3 years of experience in appointment setting/sales
• At least 1 year of successful leadership experience required
• Proven track record of achieving and exceeding sales targets and improving team performance
• Familiarity with appointment setting and sales software (Salesforce experience is a plus)
• Advanced skills in MS Excel
• Excellent communication and interpersonal skills
• Solid coaching and training skills
• A bachelor's degree in any relevant field

Responsibilities

• Ensure that the team reaches their target, including doing calls if needed as well as monitoring individual performances on assigned shift
• Supervise day-to-day activities of the team, setting weekly targets, and working with team members to eliminate speed and/or delivery blockers
• Review the quality of calls between our team and customers, providing feedback, and identifying areas for improvement
• Drive efforts to create the best possible customer experience while driving sales growth
• Coach team members and provide feedback as needed
• Analyze performance data and look for ways to continually optimize and improve
• Implement continuous improvement initiatives and monitor their results
• Lead team events, including weekly planning and review, as well as ad hoc meetings
• Work with the business to regularly update the company’s voice lead gen goals based on capacity as well as evolving business needs
• Report on team progress, identifying areas for optimization and improvement
• Participate in recruiting and relevant HR activities (performance review, giving performance callouts, and others)

Preferred Qualifications

• Proactive, adaptable, and flexible
• Highly professional and collaborative
• Committed to continuous improvements and willing to experiment with new approaches and techniques to work processes