Cross Border Talents is hiring a
Tech Consultant

Summary

The job is for a Czech Customer Service Representative in the Tech industry located in Greece or within the EU. The role involves managing customer service inquiries, providing accurate information, identifying customer needs, keeping records, and processing accounts. Additional benefits include relocation support, salary, bonus, private health insurance, full training, professional growth opportunities, special events, community initiatives, a free online Greek language course, and flexible working hours.

Requirements

• Native / Fluent level in the Czech language
• B2-level English skills
• Strong phone contact handling and active listening skills
• Ability to multitask, prioritize and manage time effectively
• Exceptional problem-solving and ability to respond to different types of characters
• Adaptive skills and team spirit
• Pleasant and positive attitude
• Located in Greece or in the EU

Responsibilities

• Manage inbound calls/chat/emails and customer service inquiries
• Provide accurate, valid, and complete information
• Identity customers’ needs to achieve satisfaction
• Keep records of customer interactions, process customer accounts, and file documents

Benefits

• Relocation support (flight tickets expenses, hotel accommodation, finding an apartment)
• Salary of 1300.72€ gross x 14 month
• Bonus of 250€ monthly
• Working hour: Mon - Fri, 9 -18
• Private Health Insurance
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language course