ALU is hiring a
Tech Customer Support Intern, Remote - Worldwide
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Tech Customer Support Intern closed
🏢 ALU
💵 ~$48k-$75k
📍Worldwide
Summary
The job is for a Customer Support Intern (Tech) at the African Leadership University. The role involves providing technical assistance and guidance to customers, resolving technical issues, and ensuring a positive customer experience. The ideal candidate should have previous experience in a technical support role or similar customer-facing position, excellent communication skills, and a technical background.
Requirements
- Previous experience in a technical support role or similar customer-facing position
- Understanding of computer systems and software applications
- Excellent troubleshooting and problem-solving skills
- Exceptional communication and interpersonal skills
- Ability to remain calm and professional under pressure
- Familiarity with CRM systems and support tools
- Proven ability to work independently and collaboratively in a team environment
- Flexibility to work occasional evenings or weekends as needed
Responsibilities
- Provide timely and accurate technical support to customers
- Diagnose and troubleshoot technical issues related to our products or services
- Guide customers through the resolution process, ensuring clear and concise communication
- Document all customer interactions, including issues and resolutions, in our system
- Collaborate with other team members to escalate complex issues and ensure timely resolution
Benefits
- Internship Duration: 1 Year
- Hours: 40 hours
- Locations: Remote
This job is filled or no longer available
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