ALU is hiring a
Tech Customer Support Intern, Remote - Worldwide

Summary

The job is for a Customer Support Intern (Tech) at the African Leadership University. The role involves providing technical assistance and guidance to customers, resolving technical issues, and ensuring a positive customer experience. The ideal candidate should have previous experience in a technical support role or similar customer-facing position, excellent communication skills, and a technical background.

Requirements

• Previous experience in a technical support role or similar customer-facing position
• Understanding of computer systems and software applications
• Excellent troubleshooting and problem-solving skills
• Exceptional communication and interpersonal skills
• Ability to remain calm and professional under pressure
• Familiarity with CRM systems and support tools
• Proven ability to work independently and collaboratively in a team environment
• Flexibility to work occasional evenings or weekends as needed

Responsibilities

• Provide timely and accurate technical support to customers
• Diagnose and troubleshoot technical issues related to our products or services
• Guide customers through the resolution process, ensuring clear and concise communication
• Document all customer interactions, including issues and resolutions, in our system
• Collaborate with other team members to escalate complex issues and ensure timely resolution

Benefits

• Internship Duration: 1 Year
• Hours: 40 hours
• Locations: Remote