TrustYou is hiring a
Tech Lead

Summary

Join TrustYou in their mission to help make guests happy by revolutionizing customer interactions through innovative AI technologies. As a Tech and Product Lead - ChatAI, you'll lead and build a team, drive the product roadmap, and shape the future of customer interactions in the hospitality industry.

Requirements

• Hands-on Coding Skills: Proven ability to code and build software applications
• Professional and Pragmatic Mindset: Focus on delivering high-quality solutions efficiently
• Leadership Skills: Experience leading and building high-performing technical teams
• Deep Technical Expertise: Proficient in operations (Ops) with a strong understanding of deployment, scaling, and maintenance of applications
• Innovation Mindset: Passion for exploring new technologies and pushing the boundaries of what's possible
• Product Leadership: Experience leading product development from prototype to market-ready product
• Agile Methodologies: Familiarity with agile development practices (Scrum, Kanban) and the ability to lead cross-functional teams
• Collaborative Skills: Excellent communication and teamwork abilities to work effectively with developers, designers, and stakeholders
• Learning Attitude: Eagerness to continuously learn and adapt in a fast-paced environment
• Analytical Thinking: Strong problem-solving skills with a data-driven approach to decision-making

Responsibilities

• Take full ownership of the ChatAI product, defining the product vision and strategy
• Drive the product roadmap, aligning it with business objectives and customer needs
• Actively participate in coding and building the product alongside your team
• Implement practical solutions with a professional and pragmatic approach
• Lead, build, and develop a high-performing team to transform our successful ChatAI solution into a next-level product
• Mentor and guide team members, fostering a culture of innovation and excellence
• Play a pivotal role in shaping the future of customer interactions in the hospitality industry through AI
• Influence company strategy and contribute to high-level decision-making
• Work on cutting-edge technologies, including AI, machine learning, and language models

Benefits

• Working in a global, diverse, and collaborative team
• Flexible working hours allowing you the freedom to shape your work-life
• Remote-friendly environment and budget for home office equipment
• On-going career development, training, and coaching
• Six days for learning & development
• Celebrate in style at our team events (in-person and virtually)
• Social benefits and perks based on location