Tech Manager

Summary

Join NiCE, a global leader in software solutions, and lead multiple R&D teams developing enterprise-grade cloud products used by millions. As an established R&D leader, you will define product roadmaps, collaborate with cross-functional teams, mentor engineers, manage team operations, and drive process improvements. You will need extensive experience in software engineering and team management, deep expertise in contact center products, and familiarity with cloud technologies. The role involves managing all people aspects of the team and providing worldwide customer support. NiCE offers a hybrid work model (NICE-FLEX) with opportunities for professional growth and development within a dynamic and collaborative environment.

Requirements

• 15+ years of experience in Software Engineering
• At least 5 years' experience in managing multiple teams of software developers
• Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise product ecosystem
• Deep domain expertise in inbound / outbound Contact Center products covering development, testing and support of multi-tenant cloud-native Contact Center software delivered as-a-Service (CCaaS)
• Experience working in a global product software company for enterprise customers (Fortune 100 companies)
• Experience of product development using Java / Dot net technologies, performant APIs, Database technologies and web technologies
• Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance
• Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS)
• Familiar with Quality targets and SLAs for SaaS applications
• Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring
• Demonstrated ability to deftly influence others, especially in sensitive or complex situations
• Deep experience with agile software development techniques and pitfalls
• Excellent communication skills, problem-solving and decision-making skills

Responsibilities

• Work with the line of business to define the product roadmap and strategy
• Assist in the development of short, medium, and long-term plans to achieve strategic objectives
• Work closely with the product manager, technical architect, QA engineers, technical writer, and software engineers to define/develop features big and small for our products
• Actively guide and mentor the team to develop features to meet functional, quality, security, operational and documentation requirements while obviating roadblocks
• Drive and impact all current processes related to software development and improvements across the org as necessary
• Manage all people aspects of the team, such as hiring, performance reviews, development plans, mentoring, promotions, etc
• Provide worldwide support to our customers
• Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization
• Prioritize, assign, and manage department activities and projects in accordance with the R&D departments goals and objectives
• Adjust hours of work, priorities, and staff assignments to ensure efficient operation based on workload
• Design and present projects to improve current process and overall platform

Preferred Qualifications

Experience working abroad or with geographically distributed global teams is preferred

Benefits

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week