Technical Account Manager

Summary

Join 3Pillar Global as a Technical Account Manager and delight clients through strong governance and excellent product development. You will oversee client satisfaction, build confidence with clients and product teams, and obsess over achieving client business outcomes. Accountability for team governance and escalation to the Product Development Director are key aspects. Success is measured by a Delivery scorecard tied to account outcomes, client satisfaction, revenue, and margin targets. This role demands 100% billable time. The position offers a flexible work environment, global team collaboration, and a focus on employee well-being, including generous time off and professional development opportunities.

Requirements

• Customer Facing – able to present and lead calls on technical topics
• Follow up on open technical items
• Provide Guidance and enablement on the Loyalty platform
• Operationalize your portfolio
• Share trends in support, Platform Trends
• Weekly status reports
• Utilize DOMO cards to understand the health of customers
• Ability to assist/guide the SessionM Support and Engineering team in issue investigations utilizing technical program expertise

Responsibilities

• Be the technical resource for live Customers within your portfolio
• Understand the data schema of your customer, integration points, Data Flows, BRD, and SDD
• Share technical best practices and proactive recommendations that will benefit the customers like ongoing usage of the platform and achievement of their goals
• Conduct technical discovery with customer marketing and technical teams to drive expanded use of the platform and/or new integrations
• Participate in technical account health status reviews, including issuing an executive-level summary
• Status reports both internally and to customers

Preferred Qualifications

Knowledge of Loyalty Platforms

Benefits

• Imagine a flexible work environment – whether it's the office, your home, or a blend of both. From interviews to onboarding, we embody a remote-first approach
• You will be part of a global team , learning from top talent around the world and across cultures, speaking English everyday
• Our global workforce enables our team to leverage global resources to accomplish our work in efficient and effective teams
• We’re big on your well-being – as a company, we spend a whole trimester in our annual cycle focused on wellbeing. Whether it is taking advantage of fitness offerings, mental health plans (country-dependent), or simply leveraging generous time off, we want all of our team members operating at their best
• Our professional services model enables us to accelerate career growth and development opportunities - across projects, offerings, and industries