Technical Account Manager

Summary

Join 3Pillar Global as a Technical Account Manager and delight clients through strong governance and excellent product development. You will oversee client satisfaction, build confidence with clients and product teams, and obsess over achieving client business outcomes. Accountability for team governance and escalation to the Product Development Director are key. Success is measured by a Delivery scorecard tied to account outcomes, client satisfaction, revenue, and margin targets. This 100% billable role requires technical expertise and strong customer-facing skills. 3Pillar offers a flexible work environment, global team opportunities, and a focus on employee well-being and career development.

Requirements

• Customer Facing – able to present and lead calls on technical topics
• Follow up on open technical items
• Provide Guidance and enablement on the Loyalty platform
• Operationalize your portfolio
• Share trends in support, Platform Trends
• Weekly status reports
• Utilize DOMO cards to understand the health of customers
• Ability to assist/guide the SessionM Support and Engineering team in issue investigations utilizing technical program expertise

Responsibilities

• Be the technical resource for live Customers within your portfolio
• Understand the data schema of your customer, integration points, Data Flows, BRD, and SDD
• Share technical best practices and proactive recommendations that will benefit the customers like ongoing usage of the platform and achievement of their goals
• Conduct technical discovery with customer marketing and technical teams to drive expanded use of the platform and/or new integrations
• Participate in technical account health status reviews, including issuing an executive-level summary status reports both internally and to customers

Preferred Qualifications

Knowledge of Loyalty Platforms

Benefits

• Medical Insurance benefits as per company policy
• Life Insurance as per company policy
• 12 days of paid vacation, sick leave and paid holidays as per local law
• Paternity and maternity leave as per as per local law
• Marriage, bereavement and graduation leaves as per company policy
• Sick leave and paid holidays as per local law
• Christmas bonus as per local law
• Saving Fund “Asociacion Solidarista”
• Beach house (Managed by the Asociacion Solidarista)
• Discounts in local shops
• Direct deposit of payroll
• Paid professional certifications