AccelByte is hiring a
Technical Account Manager

Summary

Join AccelByte as an Account Manager and play a pivotal role in enhancing client engagement, nurturing key client relationships, and fostering long-lasting connections. This position combines client engagement with technical acumen and project coordination skills.

Requirements

• Bachelors or relevant work experience or certification/courses
• At least 3 years of experience as an Account Manager or in a client-facing role within the gaming or technology industry, with a focus on strategic client engagement
• Advanced experience in core game development concepts, including milestone definition, industry-standard KPIs, and Metrics
• Advanced experience in CRM (contact, pipeline management, and actively maintaining good CRM hygiene)
• Advanced experience in engaging in regular communications, managing expectations, and providing transparency to clients
• Advance experience in AccelByte products and services or similar
• Advanced experience in Account Planning or Project Management
• Advanced experience in collaborating and partnering with the sales and marketing teams to develop and execute strategies
• Basic experience in mentoring, managing, and setting the direction for others
• Profound understanding of gaming backend technologies and software solutions
• Exceptional communication and interpersonal skills at a strategic level
• A high level of technical aptitude and the ability to understand and communicate complex technical concepts with ease
• A deeply rooted customer-centric mindset combined with a passion for consistently delivering exceptional client experiences
• Advanced problem-solving and negotiation abilities at a strategic level
• Advanced project management skills and the ability to coordinate cross-functional teams on strategic initiatives
• Eagerness to learn new tools and technologies
• Proficiency in written and verbal English language

Responsibilities

• Collaborate with the Sales team to facilitate a seamless onboarding process for new clients
• Work closely with our technical teams, including solutions architects and engineers, to design and propose solutions aligned with the client's technical needs and project objectives
• Cultivate strong, enduring relationships with clients, serving as their primary point of contact and trusted advisor for all AccelByte solutions
• Act as a bridge between clients and technical teams, ensuring effective communication and that client needs are met throughout the project lifecycle
• Collaborate with clients to collect and document their technical requirements, ensuring alignment with our capabilities and offerings
• Manage and coordinate projects, including timelines, milestones, and deliverables, to ensure the successful implementation of solutions
• Maintain regular and clear communication with clients, providing updates on project progress, technical advancements, and industry trends
• Address client concerns or technical issues promptly, collaborating with technical teams to find effective solutions
• Lead contract renewals and negotiations to establish long-term, mutually beneficial relationships with clients

Benefits

• Competitive salaries
• A full range of health benefits