Remote Senior Technical Account Manager

Summary

Join our rapidly growing company as an integral part of our Customer Success team by making sure our clients receive top service.

Requirements

• Bachelor’s degree in a related technical field or equivalent practical experience
• Supported enterprise level accounts on their technical success journey successfully
• Experience in direct customer communication, interfacing with executive stakeholders, driving technical implementation or transformation programs
• Experience managing high impact cross functional projects
• Experience in distributed systems with messaging or database technology
• Experience in designing architecture and proofs of concept
• Excellent communication and writing skills in English
• Familiarity with modern cloud architectures

Responsibilities

• Increase our customers' trust in and success with the HiveMQ Platform
• Proactively help customers with current and future challenges by demonstrating how various products and services can be best utilized
• Act as the technical liaison to our customers, check-in regularly and provide architectural support, support them in building technical proofs of concept and showcase new products
• Internally representing the customer’s voice towards the HiveMQ Product Management to ensure our products continue to provide the best possible value for our customers
• Work in close collaboration with the HiveMQ technical support team to guarantee that our documentation and knowledge base constantly improves, keeping our ease of use promise