Rackner is hiring a
Technical Account Manager

Summary

Join Rackner as a Technical Account Manager to provide technical expertise and support to customers throughout the full customer lifecycle, leveraging experience in technical sales, customer support, and DevSecOps principles.

Requirements

• Technical sales and customer support experience
• Managing technical exploration documentation experience
• Platform One portfolio and services knowledge
• DevSecOps principles and practices knowledge
• Kubernetes and Docker containerization knowledge
• CRM technologies and Jira/Confluence for documentation and project management knowledge

Responsibilities

• Maintain and support continuous customer support throughout the full customer lifecycle
• Provide technical expertise and guidance during lead qualification sales calls and technical fit evaluations
• Support customer onboarding and ensure accurate resource and solution stack provisioning
• Conduct monthly and quarterly health checks in coordination with customer Business Account Managers
• Provide technical guidance during annual renewal processes

Benefits

• 401K with 100% matching up to 6%
• Highly competitive PTO
• Great health insurance with large network of providers
• Medical/Dental/Vision
• Life Insurance, and short & long term disability
• Industry-Leading Weekly Pay Schedule
• Home office & equipment plan