Redis is hiring a
Technical Account Manager

Summary

Join our International Customer Success team as an experienced Enterprise Technical Account Manager. You will be the technical liaison for top-tier clients, serving as the subject matter expert on all things technical regarding the Redis platform.

Requirements

• 3+ years of experience in a customer-facing technical role, such as Technical Account Manager, Solutions Architect, Customer Success or similar
• Excellent communication and presentation skills, with the ability to translate complex technical concepts to non-technical stakeholders
• Strong problem-solving skills and the ability to think strategically about customer needs
• Ability to manage multiple priorities and work effectively in a fast-paced environment
• Experience in proactively growing customer relationships within an account while expanding your understanding of the customer’s business
• Demonstrated track record of owning customer relationships, including implementation, renewal, and upsell
• Experience with Linux
• Proven experience working with cloud technologies, databases, or distributed systems
• Proficiency in one or more programming languages (e.g., Python, Java, C++)
• Fluent in business English written and verbal
• Prepared to travel to customer sites

Responsibilities

• Execute onboardings for new customers to minimize time to value
• Relentlessly monitor and manage customer health, and identify and mitigate renewal risks
• Deliver QBR’s with Stakeholders
• During the renewal stage, assist the Sales team to ensure the process runs smoothly
• Look for new expansion opportunities to help customers continue to grow their business using Redis

Preferred Qualifications

• Experience with Redis or any other NoSQL database
• Experience with software development (Java, .NET, Python)
• Some experience with DBaaS (relational or non-relational)
• Experience supporting a solution built for DevOps or Developers