Technical Account Manager

Summary

Join Cybereason as a Fluent Arab Native Speaking Technical Account Manager and help drive security & technical operational excellence for customers in the Middle East. You will be a trusted advisor to customers, providing top-quality technical & security guidance and ensuring customer satisfaction. The ideal candidate is an experienced and innovative cyber and security professional with exceptional stakeholder management skills, capable of advising and delivering strategic outcomes across various industry sectors. You will be responsible for managing customer relationships, leading software deployments, providing proactive technical guidance, and ensuring customer success.

Requirements

• Bachelor's Degree in Computer Science, Information Systems Management, or other related fields
• At least 5 years experience as a Technical Account Manager - developing and implementing security operations and technology in large, complex enterprises in multiple industry verticals, across a wide range of technology platforms
• We will also consider customer facing Pre Sales and Senior Support candidates as well
• Strong skills in technical & security capabilities like Identity and Access Management, Data Security, Infrastructure Security, and Incident response
• Vast account management experience (Enterprise size customer experience is a plus) along with a customer focused background with a strong commitment to customer success & satisfaction

Responsibilities

• Act as a primary contact and escalation point to assigned customers for all technical & security related customer issues to our Customers
• Create reports for both internal Management and the customer on assigned customer action items
• Business critical items must be managed to reduce the impact on the customer and progress to a smooth and satisfactory resolution
• Manage and maintain a professional business relationship with assigned customer accounts through regular communication, on-site meetings and executive briefings
• Lead and drive deployment of the Cybereason software within the customer’s environment
• Provide proactive technical guidance to customers to drive security operations excellence
• Participate in & if required lead any Technical Initiatives to ensure the customer is a promoter of Cybereason
• Understand & assess the Technical & Security Value of the customer and act on any risks uncovered
• Drive best practices and minimize the probability of operational issues occurring across our strategic customers
• Track & manage any assigned actions for the customer and ensure that all assigned customers or potential customers receive high quality support from all departments within the organization
• Work closely with other departments & functions within the organization to ensure that clear and concise communication is managed for the customer
• Ensure that relevant customer information is continuously communicated to other departments, and ensure that the customer receives documented updates in a timely manner
• Help customers understand how they can integrate Cybereason into their incident response procedures

Preferred Qualifications

• Fluent native Arabic and Fluent English verbal and written skills including report writing and presentation skills are preferred
• Experience with Endpoint Detection Systems, Anti-Virus systems, knowledge of SOC environments or in related roles