Technical Account Manager

Summary

Join Devexperts as an Account Manager and contribute to the retention, development, and upselling of key accounts. You will maintain strong customer relationships, strategically grow key accounts, and collaborate with project managers to ensure timely project delivery. Responsibilities include onboarding and developing key accounts, managing client relationships, generating new opportunities, negotiating pricing, and traveling globally to meet clients. The ideal candidate possesses extensive experience in customer-facing roles within software development, particularly in Fintech, and a strong understanding of capital markets. Devexperts offers a comprehensive benefits package including flexible work arrangements, health and recreation benefits, facility perks, community events, professional training, and social benefits.

Requirements

• 5+ years of experience in customer-facing positions in Software Development companies preferably in the Fintech area (e.g. Business Analyst, Project Manager, Product Owner, Development/QA/Technical Support Team Lead, Salesperson)
• 5+ years of experience in Software Vendor relationships or Software Development management positions in FX/Brokerage/Bank Trading companies, (e.g Product Owner, Project Manager, Vendor Manager, Head of Department)
• Extensive knowledge of capital markets or online trading platforms business domain
• Knowledge of industry software engineering practices and SDLC
• Excellent written and verbal communication skills, ability to convey technical concepts to both technical and non-technical audiences in English
• Strong interpersonal skills: сonfident сommunications, active listening, objections prevention and handling, conflicts management and prevention, demo skills

Responsibilities

• Onboard, maintain and develop key accounts
• Establish and maintain healthy business relationships with the customer company and its key decision-makers
• Work hand in hand with the Project Managers and teams in order to deliver projects timely and efficiently
• Maintain and increase customer satisfaction
• Act as a point of escalation for the customer
• Generate new opportunities with existing customers, pitch and present Devexperts products, and conduct client demos
• Negotiate pricing with clients and manage the up-sale process to contract completion
• Travel to meet with clients globally and use their industry knowledge to help refine and enhance sales, product, and account management processes
• Prepare, approve with top management and maintain account budgets
• Report account performance and up-sale activities results

Preferred Qualifications

• Experience with the legal process for software licensing and development contracts will be beneficial
• Experience with the budgeting process and financial results reporting and tracking will be beneficial

Benefits

• Possibility of hybrid/remote work mode
• Flexible working hours
• Work From Anywhere Program
• 14 days of paid vacation
• Fully paid additional wellness days (3 days per year)
• Supplementary private health insurance
• Reimbursement of fitness
• Meal allowance
• Modern office with new equipment
• Parking spaces/transport reimbursement
• Free drinks and snacks
• Teambuilding activities
• Corporate parties
• Speakers' club
• Free admission to corporate external events
• Possibility of joining conferences and professional fairs
• English language courses
• Local language courses for foreign employees
• Unlimited access to self-learning platforms
• Certification opportunities
• Mentorship Program
• Parental bonus
• BES Insurance
• Referral bonus
• Blood donation paid leave
• Gifts for employees
• Gifts for children