Technical Account Manager

Summary

Join Rayobyte, a fully remote tech startup, as a Technical Account Manager (L1) and become the first point of contact for clients' technical needs. You will be responsible for onboarding, troubleshooting issues, and providing guidance on utilizing their proxy and scraping solutions. This role requires strong technical skills, excellent communication abilities, and a passion for delivering exceptional customer service. Rayobyte offers a competitive compensation package, a fully remote work environment, and the opportunity to work in a stable and growing company.

Requirements

• At least 3 years of experience in a technical support or similar client-facing role, ideally in a fast-paced startup environment
• A good understanding of proxies and basic networking concepts. Familiarity with web scraping or IP technologies is a big plus - but not required
• Strong troubleshooting and problem-solving skills, with the ability to explain technical concepts clearly to non-technical clients
• Fluent in English (C1 level or higher)
• Adaptability — You thrive in fast-paced, ever-changing environments
• Customer-focused — You’re passionate about delivering great customer service and building positive relationships
• Clear communicator — You can explain complex technical concepts in a way that makes sense to people with varying technical knowledge
• US working hours - (preferably 7 am to 3 pm CT)

Responsibilities

• Acting as the main technical point of contact for our clients — handling questions and requests over email, chat, and support tickets
• Troubleshooting proxy and scraping-related issues and escalating complex cases to the right teams when needed
• Guiding new clients through onboarding and putting together training materials to help them get up to speed quickly
• Working closely with our sales and product teams to share client feedback and spot upsell opportunities
• Supporting proxy integrations and advising clients on IP rotation and scraping workflows
• Helping us improve the way we do support by contributing ideas, feedback, and tweaks to our tools and processes
• Keeping our internal knowledge base tidy and useful, with clear documentation of support cases and solutions

Preferred Qualifications

• Experience with tools like Freshdesk, Rebilly, WHMCS, Paddle, or Asana — bonus points if you’ve worked with scripting or basic programming
• Remote work experience — If you’ve worked remotely before, that’s a bonus!

Benefits

• Competitive Compensation
• Fully Remote
• Stable (9+ years) and constantly growing company