Technical Account Manager

Summary

Join UltraViolet Cyber, a leading platform-enabled unified security operations company, as a Manager of the Technical Account Management (TAM) team. In this role, you will serve as the primary technical liaison and trusted advisor for clients, ensuring successful delivery of services. You will bridge the gap between the security operations team and the customer, aligning security initiatives with business goals and fostering long-term client relationships. You will be responsible for managing the TAM team, including team leadership and defining TAM processes, while also driving expansion of new services and capabilities by identifying opportunities for client growth. You will also support renewal and upsell opportunities in coordination with account management and sales teams.

Requirements

• 5+ years of experience in a Technical Account Manager, Security Analyst, or similar client-facing cybersecurity role
• Strong understanding of cybersecurity principles, technologies, and industry standards (e.g., SIEM, EDR, firewalls, IDS/IPS, vulnerability management)
• Excellent communication skills—both written and verbal—with the ability to present complex technical information to both technical and non-technical audiences
• Experience managing enterprise clients or accounts in a managed services environment
• Knowledge of compliance frameworks (e.g., NIST, ISO 27001, PCI-DSS, HIPAA)
• Ability to manage multiple client relationships and projects simultaneously
• Bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or related field
• Industry certifications such as CISSP, CISM, CompTIA Security+, or equivalent

Responsibilities

• Serve as the primary technical point of contact for assigned client accounts, enabling successful delivery of services
• Partner with Account Manager to ensure ongoing customer satisfaction and alignment to customer requirements and expectations
• Develop a deep understanding of each client’s environment, business goals, and cybersecurity needs
• Proactively manage service delivery, including onboarding, reporting, monthly operating reviews, quarterly business reviews (QBRs), and technical escalations
• Track action items, risks, and issues to closure
• Track metrics and KPIs to measure client health and ensure service-level agreement (SLA) compliance
• Prepare and present service delivery metrics to customers on a recurring business rhythm
• Coordinate with internal teams (SOC, Engineering, etc.) to ensure high-quality service delivery and timely resolution of inquiries and issues
• Research customers’ technical issues in a timely manner and follow up with recommendations and action plans
• Interpret and explain technical findings, threat reports, and incident analysis in a way that aligns with the client’s business context
• Provide guidance on security best practices, compliance requirements, and risk mitigation strategies
• Serve as customer advocate with internal stakeholders to ensure voice of the customer is shared, assessed and addressed by internal parties
• Escalate customer issues to management when appropriate
• Help drive expansion of new services and capabilities by identifying opportunities for client growth
• Support renewal and upsell opportunities in coordination with account management and sales teams
• Manage TAM team including team leadership and definition of TAM processes

Preferred Qualifications

• Familiarity with major SIEM platforms (Splunk, Sentinel, etc.)
• Previous experience at an MSSP or MDR services provider

Benefits

• 401(k), including an employer match of 100% of the first 3% contributed and 50% of the next 2% contributed
• Medical, Dental, and Vision Insurance (available on the 1st day of the month following your first day of employment)
• Group Term Life, Short-Term Disability, Long-Term Disability
• Voluntary Life, Hospital Indemnity, Accident, and/or Critical Illness
• Participation in the Discretionary Time Off (DTO) Program
• 11 Paid Holidays Annually
• The position is subject to a 6-10% annual bonus based on individual and company performance