Technical Account Manager

Summary

The job is for a Technical Account Manager at ElevenLabs, a voice technology company. The role involves providing technical support to customers, building software tools/processes, and contributing to product development. The ideal candidate has a strong technical background, excellent communication skills, problem-solving abilities, and is located between GMT+3 and GMT-5.

Requirements

• Proven experience working with customers or clients in a technical capacity
• A deep understanding of software development and software architecture
• Strong communication skills
• Excellent problem-solving and analytical skills

Responsibilities

• Be the technical point of contact for new and existing ElevenLabs customers
• Help customers understand our fast evolving product suite and how to best design solutions to achieve their goals
• Contribute documentation, build software tools/processes to automate support processes, and even contribute code directly to our products to prevent support questions getting raised in the first place!
• Champion our customers’ voice. Work closely with our product teams, bringing your unique perspective from working with our customers to shape future roadmaps and features

Preferred Qualifications

You are located between GMT+3 and GMT-5, and able to work our core hours: 2pm to 6pm BST

Benefits

• Stock options
• Remote-first
• Huge impact
• Extraordinary team
• Competitive compensation
• Bi-annual company off-sites