Technical Account Manager

Summary

Join Experian as a Technical Account Manager and bridge the gap between technology and client needs. This senior role combines technical account management and sales engineering, requiring you to design Tier 1 solutions, provide deep integration expertise, and gather comprehensive client requirements. You will collaborate with internal and external teams to deliver strategic solutions and maintain client relationships throughout the project lifecycle. Leveraging your experience in solution consulting and business analysis, you will ensure projects meet client expectations and stay current with industry trends. This position requires travel to client sites approximately 10% of the time. Experian offers a competitive compensation package and a flexible work environment.

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field; advanced degrees
• Minimum of 8 years of experience in solution consulting, business analysis, or a related field, emphasizing client-facing roles
• Consulting practice creation or leadership experience
• You will travel 10% of the time to clients
• You have the knowledge of software development, integration technologies, and system architecture, with the ability to solve complex technical challenges
• Experience with SaaS, cloud, and web application design
• Analytical experience with an ability to gather and summarize requirements from diverse stakeholders
• You are experienced with SDLC and Agile project management methodologies and tools
• You have experience in credit services, banking/financial services, insurance, decision analytics, or consumer services

Responsibilities

• Oversee the design and architecture of top-tier solutions that meet client goals and comply with industry standards, ensuring they are both functional and scalable
• Offer advice on system integrations, using your knowledge to guarantee smooth interoperability with clients' existing systems
• Conduct comprehensive interviews and workshops with clients to gather, document, and prioritize detailed business and technical requirements
• Work with internal and external teams, such as sales, marketing, product, engineering, and client/professional services, to ensure projects are delivered and meet client expectations
• Serve as an important liaison with the client throughout the project lifecycle
• Keep up with industry trends and new technologies and share insights with clients to help them use solutions and maintain a competitive edge

Benefits

• Great compensation package and bonus plan
• Core benefits including full medical, dental, vision, and matching 401K
• Flexible work environment, ability to work remotely, hybrid, or in-office
• Flexible time off, including volunteer time off, vacation, sick, and 12-paid holidays