Technical Account Manager

Summary

Join Grass Valley as a Cloud Solutions Technical Account Manager and deliver exceptional customer service, providing innovative solutions for broadcasting challenges. Collaborate with customer teams to plan for success and optimize their cloud solution investments. Proactively guide customers based on their business needs and technical environments, leveraging industry best practices and knowledge of current and future cloud solutions. Monitor case trends, identify optimization opportunities, and recommend complementary products. This role requires strong technical expertise, excellent communication skills, and the ability to manage multiple projects effectively.

Requirements

• 5+ years’ experience in working with Cloud Solutions
• Degree qualified or equivalent combination of skills and experience in the Broadcast Industry
• Previous customer facing experience as a technical lead/TAM
• Ability to manage multiple tasks and projects in a complex environment
• Demonstrated ability to adapt to new technologies and learn quickly
• Presentation skills: equally good with both large and small audiences
• Knowledge of Broadcast Video and Audio formats
• Knowledge of Storage Systems (HDD, SSD, NAS, Cloud Storage…)
• Working knowledge of server-based applications and computer networking
• Exposure to computing security concepts/best practices
• Knowledge on & with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network Monitoring / Troubleshooting tools
• Solid cloud technology knowledge (AWS, Azure or Google Cloud (Preferred))
• Deep understanding of one or more of the following areas: Access/Transport/Core network analytics and troubleshooting
• IP/MPLS/SR Network protocols and architectures
• Understanding of Intent Based Networking
• Network operations automation
• RAN engineering process automation
• Cloud-Native Network Functions (CNFs), microservices
• Data Warehouse, Big Data and advanced analytics solutions
• On-prem Data Lakes, Cloud solutions in public clouds (GCP, AWS, Azure)
• AWS understanding of DevOps, DataOps and MLOps

Responsibilities

• Orchestrate the onboarding experience, with a focus on adoption and support
• Streamline engagements with GV technical delivery teams and product teams
• Anticipate the technical impact of changes through mitigation techniques and best practices accumulated from previous delivery experience
• Mitigate risk by identifying critical path items and ensuring remediation plans are executed
• Maximize ROI in GV products and services
• Orchestrate the technical value across GV offerings
• Advocate for and drive technical issues to resolution and provide updates
• Plan regular proactive operational reviews with team members to discuss key areas
• Represent and advocate for future needs during GV product lifecycle planning
• Collaborate with the GV System Team (or other groups within GV) to understand technical impacts and readiness to ensure the success of GV solutions
• Prepare Business performance reports on operational metrics and coordinate with customer technical leads to review progress

Preferred Qualifications

• Strong customer focus
• Strong multi-tasking skills
• Self-starter who is excited about technology
• Willingness to learn and adapt to the entire technology stack
• Solid research skills with an emphasis on finding and using information quickly
• Proven ability to function as a part of a team
• Excellent written and verbal communication skills
• Proven ability to meet deadlines
• Be hardworking, organized, team orientated and be able to work under pressure
• Ability to travel to and work at customer sites on a regular basis if required

Benefits

• Competitive compensation package
• Comprehensive benefits including a flexible time off policy
• Energizing and supportive work environment