Ideon is hiring a
Technical Account Manager, Remote - United States

Summary

Ideon is seeking a Technical Account Manager with 5+ years of experience in a customer-facing role to manage customer partnerships, projects, and performance metrics. The role requires exceptional communication skills, proficiency in EDI and API technologies, and familiarity with JIRA, Zendesk, Salesforce, or other CRM platforms. Ideon offers comprehensive benefits including health insurance, dental, vision, voluntary benefits, an employee assistance program, healthcare and dependent care FSA, flexible PTO policy, pre-tax commuting benefits, home office allowance, 401(k), and equal opportunity employment.

Requirements

• 5+ years of experience in a customer-facing role as a Project Manager or Technical Account Manager
• Exceptional written and verbal communication skills, capable of conveying technical concepts effectively and professionally
• Proactive, results-oriented mindset, capable of prioritizing and managing multiple projects in a fast-paced environment
• Ability to lead in a matrixed environment and proven results
• Proficient in EDI and API technologies (2+ years), specifically in insurance enrollment processes
• Analytically skilled with keen attention to detail
• Familiarity with JIRA, Zendesk, Salesforce, or other CRM platforms

Responsibilities

• Lead customer partnerships, acting as the primary point of contact for daily interactions, including facilitating daily standups
• Manage projects by prioritizing and driving the timely and accurate establishment of new EDI/API connections
• Identify and eliminate internal and external obstacles that hinder progress in EDI/API integrations
• Collaborate cross-functionally with Operations, Product, Engineering, and Customers
• Conduct regular case reviews to identify trends and ensure prompt resolution
• Advocate for customers, ensuring their needs are met and addressing escalated issues promptly
• Drive performance metrics to consistently exceed customer expectations
• Conduct root cause analysis and deliver accurate resolutions promptly
• Serve as a point of escalation for critical issues, coordinating with customers, internal teams, and insurance carriers for swift resolution
• Ability to jump in and help as needed to ensure the success of our customers

Benefits

• 100% company-paid medical, dental, and vision for you and your dependents
• Voluntary benefits such as hospital, accident, critical illness, short-term disability, and legal
• Employee assistance program (EAP)
• Healthcare and dependent care FSA (Flexible Spending Account)
• Flexible PTO policy: take time off without worrying about accruals or carryovers
• Pre-tax commuting benefits
• Home office allowance so you can work comfortably wherever you are
• 401(k)