Technical Account Manager

Summary

Join Mark43, a company empowering communities with technology improving safety and quality of life, as an experienced Technical Account Manager. This role involves managing government accounts, building client relationships, and driving sales growth within a rapidly expanding SaaS environment. Ideal candidates possess both technical expertise and a policing/dispatch background, having aided in building account management functions from the ground up. You will work on-site with government clients, collaborating with cross-functional teams to ensure successful contract implementation and acting as a customer advocate. This position offers opportunities for professional growth and a chance to make a tangible impact on public safety.

Requirements

• Minimum of 5 years of experience in law enforcement, government sales, account management, or business development
• Experience working in the public safety realm
• Proven track record of success in managing government accounts
• Excellent communication and interpersonal skills
• Prior experience assisting clients with the post-sales processes by providing technical support
• The ability to communicate technical information to non-technical audiences
• The capacity to understand customers' needs and offer prompt solutions
• Strong written and verbal communication
• Excellent problem-solving and critical-thinking skills
• Initiative and motivated to solve problems

Responsibilities

• Work on-site with government clients on the Mark43 CAD product
• Develop and maintain strong relationships with government clients, including police departments, law enforcement agencies, and emergency services
• Collaborate with cross-functional teams to ensure the successful implementation of government contracts
• Stay up to date with industry trends, regulations, and policies related to government procurement
• Create a strategic road map for the account management function
• Act as a customer advocate while working with the Customer Success team to identify, track, and drive resolution of customer pain areas
• Share business, product, and technical expertise to improve client relationships
• Coordinate with Engineering and Product leaders to learn about potential upsells and future development opportunities
• Create internal tracking and briefing procedures to ensure account needs are aligned
• Share client feedback with developers and stakeholders
• Acquire a thorough understanding of the Mark43 product roadmap in relation to the customer roadmap

Preferred Qualifications

• Experience as a former officer or dispatcher is strongly preferred
• Former experience as a software trainer within a government space is a plus

Benefits

• You will have the opportunity to directly contribute to Mark43’s mission by ensuring that our software solutions effectively support first responders and improve public safety. Your work will have a tangible impact on the safety and quality of life in the communities we serve
• You will work in a balanced and inclusive environment where diversity of thought is welcomed and valued
• We will focus on your growth through continuous learning opportunities, mentorship programs, and clear career advancement paths
• You will have the freedom to operate within a collaborative and innovative work environment. We value teamwork, integrity, and a passion for making a difference