Protera is hiring a
Technical Account Manager, Remote - India

Summary

The job is for a Technical Account Manager at Protera Technologies, a global Total IT Outsourcing Services Provider for SAP-centric organizations. The role involves managing and supporting SAP systems, customer-facing positions in support, service delivery management, and handling incidents, upgrades, and backups.

Requirements

• 10 to 15 years in SAP System Admin/NW/Basis Administration/Technical architecting/delivery
• All non-HANA DB (Oracle/MSSQL/DB2/Sybase/MaxDB) Administration, Operations, and support – Must have at least 2 non-HANA DB exposure
• SAP Security (Basic knowledge and understanding)
• Basic knowledge on SAP Cloud Platform tools, SAP Cloud Connector etc
• SAP and cloud certifications

Responsibilities

• Manage and support SAP systems
• Handle customer-facing positions in support, service delivery management
• Handle P1/P2 incidents
• Have strong experience on SAP administration and database, especially in HANA, Sybase ASE, Oracle
• Have hands-on experience on HA, DR setup, test drills and troubleshooting
• Have hands-on project experience with running SAP on AWS, Azure or GCP
• Have hands-on experience in SAP system and database upgrades (end to end: planning to cutover planning and execution), handling performance issues, HyperCare support, SAP change management, performance optimization
• Administer and support BOBJ BI Platform/Data Services
• Mentor and support other colleagues and L2 team for L3 Basis delivery
• Manage maintenance related changes and negotiate service windows with customer as per Protera resources availability
• Be responsible for managed services SLAs like availability (proactive monitoring), Incident resolutions as per Protera SLAs, System recoverability (100%) - Backups & DR
• Prepare and manage customer specific technical procedures
• Prepare and present Protera standard Monthly reports with interactive discussions and detailed analysis on important KPI / Exceptions
• Organize and drive ad-hoc customer meetings for managed services delivery

Benefits

• Work from Home set-up
• Comprehensive medical benefits
• Gratuity, PF, EPS and Bonus
• Shift Allowances
• On-call Allowance
• Health and wellness Allowances
• Learning and Development Allowances
• No question asked certification policy
• Certification Bounty Bonus