Protera is hiring a
Technical Account Manager, Remote - India
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Summary
The job is for a Technical Account Manager at Protera Technologies, a global Total IT Outsourcing Services Provider for SAP-centric organizations. The role involves managing and supporting SAP systems, customer-facing positions in support, service delivery management, and handling incidents, upgrades, and backups.
Requirements
- 10 to 15 years in SAP System Admin/NW/Basis Administration/Technical architecting/delivery
- All non-HANA DB (Oracle/MSSQL/DB2/Sybase/MaxDB) Administration, Operations, and support – Must have at least 2 non-HANA DB exposure
- SAP Security (Basic knowledge and understanding)
- Basic knowledge on SAP Cloud Platform tools, SAP Cloud Connector etc
- SAP and cloud certifications
Responsibilities
- Manage and support SAP systems
- Handle customer-facing positions in support, service delivery management
- Handle P1/P2 incidents
- Have strong experience on SAP administration and database, especially in HANA, Sybase ASE, Oracle
- Have hands-on experience on HA, DR setup, test drills and troubleshooting
- Have hands-on project experience with running SAP on AWS, Azure or GCP
- Have hands-on experience in SAP system and database upgrades (end to end: planning to cutover planning and execution), handling performance issues, HyperCare support, SAP change management, performance optimization
- Administer and support BOBJ BI Platform/Data Services
- Mentor and support other colleagues and L2 team for L3 Basis delivery
- Manage maintenance related changes and negotiate service windows with customer as per Protera resources availability
- Be responsible for managed services SLAs like availability (proactive monitoring), Incident resolutions as per Protera SLAs, System recoverability (100%) - Backups & DR
- Prepare and manage customer specific technical procedures
- Prepare and present Protera standard Monthly reports with interactive discussions and detailed analysis on important KPI / Exceptions
- Organize and drive ad-hoc customer meetings for managed services delivery
Benefits
- Work from Home set-up
- Comprehensive medical benefits
- Gratuity, PF, EPS and Bonus
- Shift Allowances
- On-call Allowance
- Health and wellness Allowances
- Learning and Development Allowances
- No question asked certification policy
- Certification Bounty Bonus
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