Technical Account Manager

Summary

Join Rackspace Technology's expanding Technical Account Management team as an experienced TAM, delivering consulting services to Enterprise and SME clients. Guide customers through digital transformations, collaborating with the broader organization to develop innovative solutions using public cloud services. Assist clients in rethinking their technical platforms and application landscapes, promoting cloud-native technologies and driving business innovation. The core objective is to act as a customer advocate, working with Rackspace cloud engineers and other stakeholders to translate business and technical objectives into effective solutions. Provide impartial advocacy, ongoing support, and assistance for workloads, introducing innovative technologies and products while ensuring cloud efficiency and operational excellence.

Requirements

• First-hand knowledge or experience in industry competitors, products, trends and technology (HOW: usage of competitor technology)
• Advanced knowledge of how to scale customer configurations using dedicated or cloud based technology
• Strong understanding of customer’s strategy and profitability and how to use account management tools
• AWS Solutions Architect Associate
• AZ1-04 Azure Administrator
• Associate Google Cloud Engineer
• Ability to drive technical strategy of customer's cloud native transformation
• Strong working knowledge and ability to follow company processes and procedures
• Strong knowledge of the configuration build process
• Ability to communicate technical info and ideas so others will understand
• Strong knowledge of Rackspace products and the ability to educate customers in RAX differentiators/comparisons and why they are used in different scenarios
• Able to prioritize a highly varied work level in order to maintain required productivity levels
• Able to demonstrate innovative problem solving and critical thinking
• Flexible and adaptable to work schedule based on customer need

Responsibilities

• Conduct implementation calls
• Present written and verbal proposals and grow the installed base
• Understand invoicing, contracts, proposals and renewals
• Escalates with guidance and receives escalations
• Excellent creative problem- solving abilities, coupled with a desire to take on responsibility
• Intelligently speak to customer technology capabilities, possibilities and pitfalls -- recognizes, understands why and how to fix
• Owns coordination with RXT teams to ensure customer satisfaction
• Recognizes gaps based on customer's current build and analyses for future gaps based on proposed changes, knows why specific options will work for customers and can explain the difference in recommendations
• Can guide customer through how to implement options
• Advanced understanding of technology partners and how they can assist our customers
• The TAM is primarily the customer advocate who will work with Rackspace cloud engineers, CSM, and other stakeholders to translate business and technical objectives into Rackspace solutions
• TAMs provide impartial advocacy, ongoing support, and assistance for workloads; bring innovative technologies and products to the customer; and provide value-add insight to the customer to ensure cloud efficiency and operational excellence in a hands-off keyboard role

Preferred Qualifications

• AWS Solutions Architect Professional (Preferred)
• AZ-303/304 Azure Solution Architect (Preferred)
• Professional Google Cloud Architect (Preferred)

Benefits

#LI-Remote