Technical Account Manager

Summary

Join RevenueCat as a Technical Account Manager and support our largest customers with their technical needs. You will be the primary technical contact for strategic customers, resolving complex issues and building strong relationships. As a technical consultant, you will leverage your expertise to ensure customer needs are met throughout the post-sales lifecycle. This role requires 4-5 years of experience in a technical customer-facing role, experience building and shipping a mobile app integrating RevenueCat, and strong debugging skills. You will work closely with customers, product teams, and other TAMs to improve the customer experience and contribute to the efficiency of the technical account management process. RevenueCat offers a competitive salary, equity, remote work, generous time off, and a workspace stipend.

Requirements

• Have 4-5 years experience in a technical customer-facing role (technical account management, support, solutions engineering, or another heavy customer-facing role) working in a technical manner
• Have built and shipped a mobile app that integrates RevenueCat
• Have an interest in “wearing many hats,” doing what it takes to help customers every day
• Have mobile app experience in one or more of the following: iOS (Swift / Objective-C), Android (Java / Kotlin), Dart, React Native
• Have great debugging skills: You will identify why apps aren’t working, often with limited information, be able to debug code and utilize things like stack traces to help identify issues
• Have an understanding of the mobile development and release process
• Have excellent verbal, written, and interpersonal communication skills
• Empathize with customers and their development/learning process: we usually hear from customers at their lowest and need to be understanding

Responsibilities

• Be the primary technical contact for the largest and most strategic customers, helping them solve complex issues while building long-lasting relationships
• Ensure the customer’s needs are continually met
• Play a critical role in creating lasting relationships with customers as they continue to grow in the post-sales lifecycle
• Get to know our Enterprise customers and their specific implementation details
• Learn the common frustrations our enterprise customers have, and start becoming an expert on all things RevenueCat
• Spend time shadowing customer conversations (technical diligence, onboarding, account reviews, support, technical office hours, etc.)
• Work with other Technical Account Managers to untangle complex customer issues
• Find common pain points for our enterprise customers and make suggestions to the product team to help reduce customer friction
• Jump on calls with Customer Success Managers to serve as the technical expert on the call
• Work directly with your accounts to assist with any technical needs in the post-sales lifecycle
• Work closely with customers to fulfill one-off requests that go beyond the regular support process to support customers’ specific use-cases
• Lead solo office hours for your enterprise customers
• Make significant contributions to the technical account management process that help you and your teammates be more efficient
• Develop a super-hero like intuition for the root causes of customer issues and become an expert troubleshooter
• Interview, hire, and mentor additional Technical Account Managers
• Discover new and unexpected ways to delight customers with our support experience

Benefits

• $137,000 USD salary regardless of your location
• Competitive equity in a fast-growing, Series C startup backed by top tier investors including Y Combinator
• 10 year window to exercise vested equity options
• Fully remote work environment that promotes autonomy and flexibility
• Suggested 4 to 5 weeks time off to recharge and focus on mental, physical, and emotional health
• $2,000 USD to build your personal workspace
• $1,000 USD annual stipend for your continuous learning and growth