📍Worldwide
Technical Account Manager
LogicGate
💵 $112k-$122k
📍Remote - United States
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Summary
Join LogicGate as a Customer Success Manager and become a dedicated point of contact for building and maintaining strong customer relationships. You will act as a trusted advisor, providing GRC expertise and technical guidance on the Risk Cloud platform. Responsibilities include tracking customer health, supporting implementation projects, conducting training, and collaborating with cross-functional teams. This role requires 5+ years of experience in GRC or Risk Advisory, expertise in LogicGate's Risk Cloud platform, and strong communication skills. LogicGate offers a competitive salary, benefits package, and a flexible work environment.
Requirements
- Have 5+ Years Experience in GRC or Risk Advisory
- Possess expertise and Power User certification in LogicGate’s Risk Cloud platform; Ability to articulate the value of the tool and how it can be leveraged most effectively by different customer stakeholders
- Demonstrate ability to manage multiple accounts/priorities at a time – organization, time-management, and attention to detail are critical
Responsibilities
- Serve as a dedicated point of contact responsible for building and maintaining customer relationships to drive product adoption, expansion, and customer advocacy from the beginning of the customer’s contract
- Act as a trusted advisor to your portfolio of customers by providing GRC subject-matter expertise and technical Risk Cloud product advice to help them utilize their Risk Cloud applications as effectively as possible and drive desired outcomes
- Own the tracking of customer health and proactively engage at-risk customers, leveraging your GRC and Risk Cloud knowledge to provide winning solutions
- Support implementation project management and serve as a technical expert, with a specific focus on the holistic view of a customer’s GRC program and how use cases will inter-relate in Risk Cloud
- Provide ad-hoc knowledge sharing of Risk Cloud best practices based on experience with similar customers (industry, maturity, etc.)
- Conduct ongoing account management comprised of weekly status meetings for ongoing projects, monthly strategic meetings with key stakeholders and Quarterly Executive Business Reviews
- Conduct training and provide training resources for Power Users and end users on the Risk Cloud platform and existing Applications
- Collaborate cross-functionally with other LogicGate teams - Sales, Customer Success and Product - for a seamless customer experience throughout the customer journey from handoff through onboarding and implementation to ongoing partnership
- Respond to and support power users and customers within the stated SLA
Preferred Qualifications
- Show interest in supporting sales and commercial business development efforts
- Have experience with cybersecurity and/or risk management frameworks such as NIST 800-53 and ISO27001
- Demonstrate passion for SaaS applications – able to understand the value and limitations of the Risk Cloud platform, front and back
- Possess great people skills – ability to quickly understand your audience and tailor the right message to them
- Have a drive to learn and be curious, with the desire to understand our customers’ problems and then effectively communicate and demonstrate how Risk Cloud can help
Benefits
- Competitive salary ($112,000 - $122,000 per year)
- Variable compensation (bonus)
- Equity
- Health and wellness benefits
- Generous PTO
- 12 Annual Company Holidays
- Summer and Winter Fridays
- Health Days
- Career development and learning opportunities including access to LinkedIn Learning
- Regular People Leader training
- Internal Mentorship Program
- Annual learning & development Program
- Paid parental leave
- 401k matching
- Health, vision, and dental insurance
- Accident and life insurance
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