Remote Technical Account Manager

Summary

Join SpecterOps as a Sr. Technical Account Manager to support the BloodHound Enterprise team, onboard and train new customers, identify churn risk, and implement success plans.

Requirements

• Experience in Help Desk, Customer Support, Technical Account Management, Consulting, or other technical, customer-facing roles within the security industry
• Basic understanding of scripting languages such as PowerShell or Python
• Experience utilizing REST APIs to solve business problems
• Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies
• Ability to successfully complete a criminal background investigation
• Desire to embody our core values of passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency

Responsibilities

• Onboard, train, and enable new BHE customers
• Identify churn risk and implement success plans to restore customer health
• Provide guidance and recommendations to remediate customer security misconfigurations
• Drive effective communications with customers and internal teams
• Maintain regular and effective communication with customers
• Troubleshoot customer issues and work with internal teams to ensure that critical issues are documented and escalated for resolution
• Work with Product Management and Engineering teams to build requirements and product features in support of retaining existing customers
• Develop solutions or prototypes that improve customer value recognition, leading towards development of new features

Benefits

• Health/Dental/Vision/life insurance: 100% covered for both the employee and their family
• Flexible time off policy
• 10+ paid holidays annually
• 401(k) with up to 4% company match
• Equity and a potential bonus based on company performance
• Remote work: $2,000 first year allowance to set up home office
• $150 monthly cell phone and internet reimbursement
• $5,000 annual professional development allowance
• $5,250 towards continuing education or student loan repayment
• $100 monthly reimbursement for lifestyle, wellness, pet insurance or home office expenses
• A one-time $10,000 benefit towards family planning