Remote Technical Account Manager
at SpecterOps
SpecterOps
π΅ $135k-$160k
πRemote - United States
Please let SpecterOps know you found this job on JobsCollider. Thanks! π
Summary
Join SpecterOps as a Sr. Technical Account Manager to support the BloodHound Enterprise team, onboard and train new customers, identify churn risk, and implement success plans.
Requirements
- Experience in Help Desk, Customer Support, Technical Account Management, Consulting, or other technical, customer-facing roles within the security industry
- Basic understanding of scripting languages such as PowerShell or Python
- Experience utilizing REST APIs to solve business problems
- Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies
- Ability to successfully complete a criminal background investigation
- Desire to embody our core values of passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency
Responsibilities
- Onboard, train, and enable new BHE customers
- Identify churn risk and implement success plans to restore customer health
- Provide guidance and recommendations to remediate customer security misconfigurations
- Drive effective communications with customers and internal teams
- Maintain regular and effective communication with customers
- Troubleshoot customer issues and work with internal teams to ensure that critical issues are documented and escalated for resolution
- Work with Product Management and Engineering teams to build requirements and product features in support of retaining existing customers
- Develop solutions or prototypes that improve customer value recognition, leading towards development of new features
Benefits
- Health/Dental/Vision/life insurance: 100% covered for both the employee and their family
- Flexible time off policy
- 10+ paid holidays annually
- 401(k) with up to 4% company match
- Equity and a potential bonus based on company performance
- Remote work: $2,000 first year allowance to set up home office
- $150 monthly cell phone and internet reimbursement
- $5,000 annual professional development allowance
- $5,250 towards continuing education or student loan repayment
- $100 monthly reimbursement for lifestyle, wellness, pet insurance or home office expenses
- A one-time $10,000 benefit towards family planning
Share this job:
Disclaimer: Please check that the job is real before you apply. Applying might take you to another website that we don't own. Please be aware that any actions taken during the application process are solely your responsibility, and we bear no responsibility for any outcomes.
Similar Remote Jobs
- πCanada
- π°$101k-$173kπUnited States
- πUnited Kingdom
- π°$109k-$215kπUnited States
- πTurkey
- π°$113k-$150kπUnited States
- πColombia
- π°$124k-$170kπUnited States
- πWorldwide
Please let SpecterOps know you found this job on JobsCollider. Thanks! π