Technical Account Manager

Summary

Join Talon.One as a Technical Account Manager and take ownership of the integration process for our API-driven platform. You will troubleshoot technical issues, manage a portfolio of customers, and collaborate with Customer Success Managers and the Engineering team. This remote position, based in India, requires managing customer expectations, identifying new technology partners, and designing onboarding processes. You will work with a global team to ensure seamless client onboarding and bug-free integrations. The role involves consulting with clients and applying complex solutions effectively. This is a fast-scaling company offering various benefits.

Requirements

• 5+ years of experience working as a Technical Account Manager or a related role
• A degree in IT, or a related field (STEM preferred)
• Experience with handling API integrations
• Proven experience with SaaS-based products
• Previous experience with problem-solving in a troubleshooting environment
• Passion for consulting and tactical empathy to apply and present complex solutions effectively
• Excellent written communication skills with the ability to explain complex topics in easily understood and concise language
• Excellent customer focus with a polite, patient, caring, calm, and always professional demeanor
• Analytical understanding with a high focus on data-driven decision-making

Responsibilities

• Take ownership of the integration process of our API-driven platform with our clients' ecosystem
• Troubleshoot repeat technical issues and drive issue escalation and problem elimination
• Own and manage a book of assigned customers in fluent English, with a focus on the customers API usage, ensuring retention and growth, and overall customer satisfaction
• Work together with Customer Success Managers and our Engineering team towards providing great client service
• Find new technology partners and integration possibilities
• Manage customer expectations and lead them to customer satisfaction
• Design Customer Onboarding processes

Benefits

• 30 vacation days
• Remote-work abroad up to 90 days
• Country-specific life insurance, disability benefits, and retirement/pension programs