Textile is hiring a
Technical Account Manager, Remote - Worldwide
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Technical Account Manager closed
🏢 Textile
💵 ~$120k-$185k
📍Worldwide
Summary
The job is for a Technical Account Manager at Textile, a fully remote company focused on accelerating internet information exchange. The role involves providing technical support, identifying opportunities, building customer relationships, and educating the ecosystem.
Requirements
- A proven track record of building strong relationships within various levels of an organization and delivering excellent customer service
- Customer driven mindset with the ability to prioritize strategic opportunities
- Strong organization skills, ensuring consistent and timely follow-ups with customers and leads
- Developing and shipping high-quality user interfaces, with at least 8 years in the trenches of front-end engineering
- A collaborative spirit, thriving in both team environments and in cross-functional partnerships, fostering growth, learning, and innovation at every turn
- Exceptional problem-solving acumen, with a knack for dissecting complex issues into actionable solutions, prioritizing user impact and business objectives
- A technology agnostic mindset, appreciating the nuances of different tools and languages, and the ability to adapt and learn on the fly
- Outstanding communication skills, capable of articulating technical intricacies with clarity and empathy, aligning teams and stakeholders around shared visions and compromises
Responsibilities
- Partner with our relentless growth team to identify needs and opportunities of existing and prospective customers and partners
- Write proposals, create scope documents and/or create POCs for existing and potential customers
- Work with a vibrant team of engineers, designers, and protocol researchers to learn the ins and outs of our solutions
- Attend business development calls, explaining our solutions at a technical level, fielding technical questions and identifying opportunities for integration
- Capture customer feedback on technical requirements and feature requests, ensuring customer needs are prioritized within our engineering workflows
- Capture and surface next steps from BD calls, assigning to the appropriate internal parties and ensuring follow-up in a timely manner with prospects and customers
- Work closely with the technical teams of partners and customers, creating strong relationships and delivering excellent customer service
- Record or deliver live demos of POCs, technical workshops and more to educate our ecosystem on the value of our solutions and how they work across various industries and categories
- Manage the full onboarding cycle for customers, working closely with our Head of Partnerships to ensure customer satisfaction and successful onboarding
Preferred Qualifications
- Familiarity with any part of our tech stack: onchain/web3, SQL, big data, NFTs/tokens, etc
- Leadership in driving team objectives, balancing business needs with team dynamics, and personal development
- A broader appreciation for the pioneers of computing and a personal investment in areas beyond technology
Benefits
- Competitive salary and benefits
- Contribute to projects at the forefront of the web
- Work with a company on a mission to have a positive impact
- Work on a fully remote team
- Work with/on a small, passionate team
- An entrepreneurial opportunity where you can have oversized impacts
- Opportunity to drive innovation and strategy
This job is filled or no longer available
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