Technical Account Manager

Summary

The job is for a Technical Account Manager at Textile, a fully remote company focused on accelerating internet information exchange. The role involves providing technical support, identifying opportunities, building customer relationships, and educating the ecosystem.

Requirements

• A proven track record of building strong relationships within various levels of an organization and delivering excellent customer service
• Customer driven mindset with the ability to prioritize strategic opportunities
• Strong organization skills, ensuring consistent and timely follow-ups with customers and leads
• Developing and shipping high-quality user interfaces, with at least 8 years in the trenches of front-end engineering
• A collaborative spirit, thriving in both team environments and in cross-functional partnerships, fostering growth, learning, and innovation at every turn
• Exceptional problem-solving acumen, with a knack for dissecting complex issues into actionable solutions, prioritizing user impact and business objectives
• A technology agnostic mindset, appreciating the nuances of different tools and languages, and the ability to adapt and learn on the fly
• Outstanding communication skills, capable of articulating technical intricacies with clarity and empathy, aligning teams and stakeholders around shared visions and compromises

Responsibilities

• Partner with our relentless growth team to identify needs and opportunities of existing and prospective customers and partners
• Write proposals, create scope documents and/or create POCs for existing and potential customers
• Work with a vibrant team of engineers, designers, and protocol researchers to learn the ins and outs of our solutions
• Attend business development calls, explaining our solutions at a technical level, fielding technical questions and identifying opportunities for integration
• Capture customer feedback on technical requirements and feature requests, ensuring customer needs are prioritized within our engineering workflows
• Capture and surface next steps from BD calls, assigning to the appropriate internal parties and ensuring follow-up in a timely manner with prospects and customers
• Work closely with the technical teams of partners and customers, creating strong relationships and delivering excellent customer service
• Record or deliver live demos of POCs, technical workshops and more to educate our ecosystem on the value of our solutions and how they work across various industries and categories
• Manage the full onboarding cycle for customers, working closely with our Head of Partnerships to ensure customer satisfaction and successful onboarding

Preferred Qualifications

• Familiarity with any part of our tech stack: onchain/web3, SQL, big data, NFTs/tokens, etc
• Leadership in driving team objectives, balancing business needs with team dynamics, and personal development
• A broader appreciation for the pioneers of computing and a personal investment in areas beyond technology

Benefits

• Competitive salary and benefits
• Contribute to projects at the forefront of the web
• Work with a company on a mission to have a positive impact
• Work on a fully remote team
• Work with/on a small, passionate team
• An entrepreneurial opportunity where you can have oversized impacts
• Opportunity to drive innovation and strategy