Technical Account Manager

Summary

Join Trace3 as a Technical Account Manager (TAM) and serve as the technical liaison between pre-sales engineering, the sales team, and customer technical stakeholders. You will leverage your strong understanding of technology and its impact on business strategies to guide clients through the entire sales cycle. Responsibilities include leading meetings, assessing client needs, identifying suitable solutions, and ensuring customer satisfaction. This role requires a minimum of 5 years of relevant sales experience in a technology environment, excellent communication skills, and the ability to manage multiple priorities effectively. Trace3 offers a competitive compensation package, including comprehensive benefits, training programs, and a collaborative work environment.

Requirements

• Bachelor’s degree preferred
• Minimum of 5 years of relevant sales experience within a technology environment
• Excellent understanding of business environments and challenges of IT operations in an enterprise level corporation
• Proven success in technical solution selling and strong understand of how clients use technology to meet business objectives
• Strong financial and business acumen with understanding of a multi-faceted business operation
• Excellent oral, written communication and presentation skills with an ability to present technical issues, training sessions, and demos to C-Level Executives and non-technical audience
• Highly organized, detail-oriented, excellent time management skills and able to effectively prioritize tasks in a fast-paced, high-volume, and evolving work environment
• Ability to approach customer and sales requests with a proactive and consultative manner; listen and understand user requests and needs and effectively deliver
• Comfortable managing multiple and changing priorities, and meeting deadlines in an entrepreneurial environment
• Motivated self-starter who loves to solve challenging problems and feels comfortable working directly with customers

Responsibilities

• Provide a communication conduit from customer technical stakeholders to internal engineering team
• Engage internal engineering team with new opportunities, issue resolution situations and provide frequent updates to Account Management and Engineering teams
• Develop rapport with technical stakeholders (architects, lead engineers, managers) to expand relationships with other technical stakeholders and learn about new or potential opportunities for Trace3 technologies
• Expose technical stakeholders to new enhancements and/or technologies through onsite or WebEx presentations
• Document and update sold products in each major account
• Assist the account team in the development of requirements and diagram information within project proposals
• Escalate to management and engineering with resource or fulfillment concerns
• Coordinate implementation with customer and internal engineering team
• Ensure customer satisfaction with communication and support
• May perform other duties as assigned by supervisor

Preferred Qualifications

• 15% to 20% travel
• Should have home/virtual office setup within an hour or so to Chicago

Benefits

• Comprehensive medical, dental and vision plans for you and your dependents
• 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability
• Competitive Compensation
• Training and development programs
• Stocked kitchen with snacks and beverages
• Collaborative and cool culture
• Work-life balance and generous paid time off