Technical Account Manager

Summary

Join TrustArc as a Technical Account Manager and ensure successful integration of TrustArc products for small to enterprise clients. Develop strong client relationships to drive retention and growth. Identify areas for improvement and enhance client satisfaction. This role demands strong attention to detail, enterprise client management experience, data analysis skills, organizational abilities, troubleshooting expertise, and intermediate to advanced web architecture knowledge. On-call support is required. TrustArc offers a supportive work environment with unlimited paid time off, flexible hours, and a work-from-home option.

Requirements

• Bachelor’s degree and 4-7 years of experience in software technical support, Account Management, or a Technical customer-facing role
• Strong understanding of technological platforms and web infrastructure
• Intermediate knowledge of HTML/CSS/JavaScript and debuggers e.g. Chrome DevTools
• Understanding of technical documentation including product specs and API integrations
• Intermediate knowledge in Microsoft Excel—data analysis skills, including pivot tables, formulas, charts, and data cleaning
• Ability to work effectively cross-functionally with Product, Engineering, and Sales
• Excellent customer relationship skills (Client facing, ability to assess client needs and interact with all levels of management, including and up to executive level)
• A successful candidate will have experience connecting with and managing multiple clients in a consistent and positive manner

Responsibilities

• Provide strategic and tactical client services to complex and high touch clients
• Understand customer needs and translate this need into strategic solutions and recommendations
• Presenting and facilitating large group meetings for small through enterprise clients with regards to the TrustArc product suite
• Provide technical assistance and troubleshooting to your clients during implementation and deployment of the TrustArc technology products
• Work with the engineering team to scope, prioritize, and manage customer requests
• Demonstrated successes in client communication (written and verbal) from prior work experiences
• Strong communication skills that span 1:1 interactions as well as large group meetings for different audiences
• Are the Point of Contact with your clients, thus the Subject Matter Expert with regards to all the Technical TrustArc products
• Able to work effectively in a fast-paced environment and take the initiative to learn products quickly
• Strong project-management skills; you easily complete projects within agreed-upon timelines, maintain organized documentation of projects and tasks with established projected completion dates, and can monitor the timeline of requested tasks and manage client expectations
• Identify opportunities to help expand customer adoption of TrustArc products

Preferred Qualifications

• Knowledge of online ad serving systems on desktop and mobile is desired
• It is highly preferred that the Technical Account Manager has a customer facing background, experience with supporting enterprise level clients, as well as an appreciation for and desire to learn more about privacy to help expand customer adoption of TrustArc products

Benefits

• Health, Vision, and Dental Care (also available for partner)
• Endless PTO Program
• 100% Work from Home
• Opportunities to participate in health-focused activities - mindfulness, wellness, active lifestyle
• $2,500 active employee referral program