Technical Account Manager

Summary

Join Zeotap as a Technical Account Manager (TAM) and take ownership of implementing the Zeotap Customer Data Platform (CDP). You will ensure the quick, high-quality, and comprehensive execution of CDP delivery, from initial setup and onboarding to ongoing adoption of new product capabilities. Work closely with Solution Engineers, Account Executives, and Customer Success Managers for seamless account transitions and delivery of technical requirements. Collaborate with internal product, engineering, infrastructure, and support teams during implementation and contribute to future product development. This remote role, based in Italy, is crucial for customer success and involves educating both internal and external stakeholders on the platform's capabilities. You will play a leading role in shaping customers' experience with the Zeotap platform and contribute to the overall business success.

Requirements

• Experience with data products, in particular data validation and analytics
• Prior experience with JS and SDK implementation and debugging, RESTful APIs
• Familiarity with command line, scripting syntax, SQL
• Familiarity with data warehousing tools such as BigQuery and GCP cloud
• Understanding of web and mobile applications
• Exposure to single sign-on (SSO) integration
• Experience with large-scale project management and delivery
• Interpersonal, communication and client management skills
• You speak fluent or native Italian, fluent Spanish and English

Responsibilities

• Ensure accurate configuration and integration of Zeotap CDP on customers’ test and production environments
• Analyse customers’ needs and suggest upgrades or additional features to meet their requirements
• Drive clarity on immediate use-cases and programme manage the execution
• Partner with customers and internal stakeholders to drive consensus on mutual success
• Educate customers on the best practices and effective use of the Zeotap platform
• Work offsite and onsite (as necessary) to troubleshoot and diagnose implementation issues on the different levels of solutions
• Act positively and respond promptly to the customer’s requests/tickets
• Establish Best Practices and repeatable playbooks for CDP integration and implementation
• Analyse customer support requirements and identify areas for automation and efficiency gains
• Review and ensure accuracy of technical documentation
• Adhere to Zeotap’s company, privacy and information security policies and procedures
• Provide product teams with customer feedback to help identify potential new features or enhancements

Benefits

• Competitive compensation & benefits
• Remote-first organisation
• Unmatched Global support system
• Fast-paced, collaborative & fun culture
• Exposure & access to industry experts & teammates that live our values
• Work with very driven entrepreneurs & a network of global senior investors across Telco, Data, Advertising & Technology