Technical Architect

Summary

Join Hightouch as a Technical Architect and serve as the bridge between Hightouch and our largest Fortune 5000 customers. Oversee the entire customer journey, from kick-off to onboarding and beyond, ensuring our Enterprise customers fully utilize the Hightouch platform. You will be a product expert, striving to understand customer needs deeply and providing elegant solutions. Guide customers toward their ideal future state and contribute to Hightouch platform innovation. This role involves close collaboration with the Customer Success team, Sales, and other internal teams. The position offers a competitive salary, equity compensation, and a remote-first policy.

Requirements

• 5-10 years of experience in a client facing and / or technology focused role where business experience and technical acumen was combined
• Experience managing and executing technical projects with a customer-first attitude and a strong sense of empathy
• Excellent project management and communication skills
• Proven ability to quickly learn new technologies and understand complex systems (APIs, databases, reporting tools, etc.)
• Strong troubleshooting and problem solving skills with a continuous desire to improve your technical acumen
• Ability to collaborate cross functionally with different teams and types of people
• Ability to work under pressure, deadlines and navigate unexpected roadblocks with ease

Responsibilities

• Be responsible for the retention and expansion of our largest Enterprise customers
• Work closely with Sales to strategize on how to increase the adoption of Hightouch within large organizations
• Deliver a timely and organized onboarding for customers through effective project management
• Ensure customers see the full value in Hightouch’s products
• Advise on technical best practices
• Provide customers with clear proactive technical guidance and expertise across all our products
• Collaborate with Customer Support, Engineering, and other teams to assist with technical escalations
• Contribute towards the success of the Hightouch platform by surfacing use cases and problems to Engineering that push our product to the next level

Benefits

• The salary range for this position is 160,000-200,000 (80/20 split variable) USD per year which is location independent in accordance with our remote-first policy
• Meaningful equity compensation in the form of ISO options
• Early exercise and a 10 year post-termination exercise window