Technical Architect III

Summary

Join our team as a Technical Architect III and play a crucial role in designing, implementing, and supporting our IT infrastructure. This remote position requires a minimum of 7-10 years of experience in various areas, including cloud services, on-premises datacenters, networking, data, communications, security, and storage platforms. You will be responsible for designing data integrations, managing infrastructure changes, performing network monitoring, and ensuring cybersecurity compliance. The role involves frequent collaboration with team members and clients, requiring strong communication skills. This position is vital for the modernization of our mission-critical case management software, PROTECT, supporting the State of Wisconsin’s District Attorney offices.

Requirements

• Minimum of 7 to 10 years of experience
• Design, build, administer, support, and secure on premises and cloud hosting environments
• WAN / LAN configurations using Cisco routers and switches. QoS, NAT, routing, split tunneling, static routes, EIGRP, and 802.1x
• Firewall configuration, management, and support. Including firewall clusters, router-based firewalls, and VPN concentrators
• Cybersecurity skills, including knowledge of Zscaler and CrowdStrike
• Network monitoring tracking uptime, latency, and throughput. Analyze trends to build cases for change to enhance performance, scalability, and security
• Create and maintain documentation of detailed design specifications for technology solutions that meet budget, scalability, and performance requirements
• Azure and AWS configuration, management, and support
• Conduct periodic risk analyses on systems and workflows to ensure compliance and policy levels are maintained
• Evaluate and recommend new and emerging technologies, tools, and frameworks and assess their suitability for the bureau’s budget, ROI, and business requirements
• Collaborate with client team and customers to present proposals, provide escalated support, and gather feedback to build knowledge of priorities
• Strong communication skills, including verbal (phone/video) and written (email) with team members and stakeholders
• At least 5 years of experience: Experience with WAN / LAN configurations using Cisco routers and switches. QoS, NAT, routing, split tunneling, static routes, EIGRP, and 802.1x
• At least 5 years of experience: Experience with Firewall configuration, management, and support. Including firewall clusters, router-based firewalls, and VPN concentrators
• At least 5 years of experience: Cybersecurity skills, including knowledge of Zscaler and CrowdStrike
• At least 5 years of experience: Experience with Network monitoring tracking uptime, latency, and throughput. Analyze trends to build cases for change to enhance performance, scalability, and security

Responsibilities

• Design, implement, and support the organization's IT infrastructure
• Provide architectural frameworks for information systems, security, and application delivery
• Understand user and process requirements and ensure those requirements can be achieved through high quality deliverables
• Align development plans to ensure effective integrations and automations among systems and the IT infrastructure
• Monitor technological advancements to ensure continuous improvement and alignment with standards and emerging business requirements
• Understand the interactions, data flows, and security between systems and services within the environment, and evaluate the operational impact of changes
• Analyze and test systems to ensure performance, reliability, security, and scalability are aligned with standards
• Maintain documentation while developing operational frameworks and proposals
• Design an approved data integration that effectively benefits all customers
• Collaborate with the development team to recommend an implementation methodology and ensure the data set being integrated meets all applicable security requirements
• Recommend testing and performance routines and documentation details
• Plan a multi-site network infrastructure change designed to improve bandwidth and cybersecurity and enable a cloud-based storage gateway for long term data archiving
• Work with the PROTECT application team to evaluate performance outcomes and make recommendations where applicable
• Project manage a multi-site infrastructure change that includes multiple router upgrades, split tunneling configurations, and select on-site servers for local and CJIS compliant data storage
• Test to confirm that all hardware and software changes fully meet the customer’s expectations and client’s
• Ensure all CJIS compliant data is encrypted during transit and at rest
• Configure role-level access to support least privileged access to the environment and applications
• Perform broad network performance and reliability monitoring
• Trend the captured data to build a case for increased service levels derived from locations with network bandwidth and latency constraints
• Prioritize recommendations based on available service options and budget
• Where service updates are unavailable, recommend solutions that measurably improve performance and the user experience
• Be a subject matter expert on escalated tickets from the help desk
• Include the customer in all relevant communications and document resolutions on the support ticket
• Implement routine evaluations of available and adopted cybersecurity solutions
• Stay current with implemented feature sets and configurations and present recommendations to client that support change benefits and ROI
• Configure, manage, support, and test systems that interact with and store CJIS data
• Ensure that all related systems maintain compliance with CJIS security standards
• Document design and implementation of the secure solution and represent client on CJIS audits

Preferred Qualifications

• Experience with cloud and on-premises based authentication, SSO, and implementing role-based security configurations
• Experience with data security, governance, and education practices
• Experience with scripting, version control, testing, containerization, and orchestration
• Planning and executing technical projects, including change management, communication, and quality assurance
• CJIS data compliance requirements