A Place for Mom is hiring a
Technical Business Analyst

Summary

Join our team as a Technical Business Analyst - Product Quality and enhance product quality and developer experience by analyzing key metrics and performance indicators.

Requirements

• Proficiency in tools such as SLQ, Excel, or analytics platforms (e.g, Tableau, Power BI) for performance measurement and reporting
• Familiarity with various methodologies (Agile, Waterfall) and how they impact delivery
• Experience in defining, tracking, and analyzing KPIs to measure project and team performance
• Knowledge of industry standards and practices for performance assessment
• Strong analytical skills to identify trends, inefficiencies, and areas for improvement
• Ability to ensure accuracy in data analysis and reporting
• Experience in Agile practices and working in cross-functional teams to enhance delivery effectiveness
• Skilled in eliciting and documenting business requirements to align with performance objectives
• Ability to communicate insights and performance metrics to technical and non-technical stakeholders
• Strong interpersonal skills to foster teamwork and facilitate discussions between various teams
• Several years of experience in business analysis, project management, or performance improvement roles
• Involvement in projects focused on improving operational performance or delivering technical solutions
• Relevant certifications in business analysis (CBAP), project management (PMP), or specific performance improvement methodologies can enhance credibility
• Bachelor’s degree in Business Administration, Information Technology, Computer Science, or related field

Responsibilities

• Monitor and analyze developer experience metrics to identify areas for improvement and enhance overall productivity and satisfaction
• Track and report on engineering performance metrics, such as DORA metrics, to assess development efficiency and identify areas for improvement
• Use tools and insights (e.g., LinearB) to report on delivery performance, analyzing team throughput and identifying bottlenecks in the delivery process
• Provide insights into team capacity and allocation, using frameworks from the Technical Project Manager to ensure effective resource utilization
• Track and report on delivery metrics and other quality indicators to support continuous improvement and ensure high standards of product delivery

Benefits

• 401(k) plus match
• Dental insurance
• Health insurance
• Vision Insurance
• Paid Time Off