Technical Campaign Manager

Summary

Join our team as an experienced Technical Campaign Manager to design, implement, and oversee mobile messaging campaigns for our diverse clientele. You will be a platform expert, utilizing your technical skills and client management expertise to ensure flawless campaign execution across various channels (SMS, MMS, Email, and RCS). This crucial role demands technical precision and a dedication to client satisfaction, requiring meticulous attention to detail and a proactive approach. You will collaborate with internal teams and clients to achieve optimal campaign performance and resolution of any issues. We offer a competitive salary and a comprehensive benefits package, including flexible remote work options.

Requirements

• Proven success in a client-facing role in support, account management, or campaign management
• Strong problem-solving and critical thinking skills with an unwavering attention to detail
• Ability to adapt and thrive in dynamic, evolving technology environments, with a track record of action-oriented, reliable performance
• Exceptional communication skills, with a proactive and client-focused approach

Responsibilities

• Become a Platform Expert: Master the operation of our messaging platforms to deliver multichannel campaigns (SMS, MMS, Email, RCS) with accuracy and effectiveness
• Maintain Client Relationships: Build and maintain strong client connections, working closely with Account teams to provide exceptional campaign management services
• Execute Campaigns to Perfection: Set up, test, and launch campaigns on Sinch platforms per detailed client specifications, ensuring zero errors with rigorous attention to detail
• Utilize Technical Skills: Modify scripting templates as needed for campaign data processing and collaborate with engineering teams on complex requirements
• Manage Audience Segmentation: Prepare and segment recipient lists in line with campaign briefs, using client-provided data or direct platform access
• Conduct Thorough Testing: Create and execute test plans across multiple mobile devices and applications, documenting results meticulously
• Monitor and Report Campaign Performance: Regularly analyze campaign performance through platform reports and Tableau dashboards, proactively communicating results and issue resolution status to clients
• Drive Issue Resolution: Proactively identify, document, and resolve campaign issues by collaborating with Engineering and Support teams; open and manage support tickets as necessary

Preferred Qualifications

Knowledge of shell scripting, HTML, and SaaS platforms is a plus

Benefits

• We offer comprehensive market competitive medical, dental, and vision plans. A variety of supplemental plans are also provided to meet your individual needs including access to telehealth for all participants
• Take advantage of our free virtual counseling resources through our global Employee Assistance Program
• Plan for your future with our Roth and Pre-tax 401(k) options including an employer match for all participants
• Enjoy a generous paid time off program
• We offer paid parental leave and family planning support
• Our flexible remote work offerings allow you to work wherever you’re the most productive and successful
• Support betterment in your community and beyond by taking paid time off to support a volunteer program of your choice