Technical Consultant II

Summary

Join Workato as a Technical Consultant II (Post Sales) and help customers adopt the Workato platform for integration and automation. You will provide technical consulting, guidance, and enablement to customers, ensuring quick value realization. Responsibilities include onboarding new customers, gathering requirements, leading solution design, sharing best practices, and collaborating with product and engineering teams. This remote role, open to candidates in India, requires 3+ years of hands-on experience in solutions and implementation consulting, along with a strong understanding of integrations, system design, and database technologies. The ideal candidate possesses excellent communication and collaboration skills and thrives in a dynamic startup environment. Workato offers a vibrant and dynamic work environment with a multitude of benefits.

Requirements

• 3+ years of hands-on experience in solutions and implementation consulting
• Knowledge and understanding of integrations and system design principles
• Good understanding of technology and industry trends, especially in the app integration space
• Good understanding of database technologies, such as SQL and Postgres
• Demonstrated good understanding of on-premise infrastructure & cloud-based deployments, configurations along with monitoring & management
• Demonstrated understanding of the SDLC & end-to-end experience in developing, supporting & troubleshooting integrations
• Demonstrated ability to create quality technical documentation
• Experience working with at least one (1) Integration Platform, such as Workato, Tray, TIBCO, Dell Boomi, MuleSoft, WebMethods, Oracle Integration Suite
• Strong collaboration skills, ability to adapt to a dynamic start-up environment with a passion for making an impact
• Critical thinking, and analytical skills with an entrepreneurial and proactive mindset
• Ability to effectively prioritize tasks and manage time, even under high-pressure situations
• Strong written and oral communication skills in English, with the ability to convey complex technical concepts effectively to a non-technical audience
• Fast learner who can independently conduct extensive research and quickly synthesize ideas, information, and options
• Be proactive about solving problems and be ready to take on additional initiatives and responsibilities as they emerge

Responsibilities

• Onboarding new customers on to Workato’s platform by providing technical consulting, guidance, and enablement to customers to achieve value quickly
• Engaging with customers to gather integration and automation requirements and leading the solution design process jointly with customers
• Sharing best practices from a business and technical perspective, related to deployment models, governance structures, integration design and build
• Working closely with Product and Engineering to review customer requirements and feedback, and identify opportunities for Workato platform enhancements, while managing customer expectations
• Becoming a Workato evangelist with the ability to discover and demonstrate how Workato can effectively help companies with their business automation needs across a broad set of industries
• Becoming a trusted customer advisor and a customer advocate within Workato
• Participating in and conducting post-onboarding deployment health checks and guidance on integration and process optimizations
• Contributing to the growth of our technical consulting team by creating or enhancing content such as presentations, demos, best practices, architecture patterns, and online courses for use by both customers and enabling our extended team
• Prioritizing and delivering outstanding customer service experience to Workato customers
• Manage multiple priorities and projects simultaneously, as well as any other duties that may be assigned from time to time

Preferred Qualifications

• Experience working with cloud business apps like Workday / NetSuite / Salesforce / Servicenow / SAP is a plus
• Experience with web development frameworks and knowledge of JS frontend and backend is a plus

Benefits

• Vibrant and dynamic work environment
• A multitude of benefits they can enjoy inside and outside of their work lives
• Remote role