Solutions Engineer

Summary

Join DataDome's team as a Solutions Engineer and become a trusted partner to clients, guiding them through the entire process from initial discussions to production implementation. You will collaborate with Account Managers and clients to solve complex challenges and deliver tailored solutions. This role offers the opportunity to work closely with clients, contribute your expertise, and make a lasting impact. You will be responsible for understanding customer needs, visualizing systems, leading technical discussions, preparing presentations, and guiding customers through the evaluation process. The position requires strong technical skills, excellent communication, and a consultative approach. DataDome offers a comprehensive benefits package including remote work options, health benefits, professional development opportunities, paid time off, and more.

Requirements

• Bachelor’s Degree in Computer Science/Engineering or equivalent experience
• At least 3 years pre-sales experience within a mid-market to enterprise level SaaS ecosystem
• A consultative approach with solving the customer’s business challenges and have a track record of successfully overcoming technical and security objections and highlighting product value as a whole
• Experience in translating technical concepts into language for varied audiences
• Good understanding of web-based solutions, website development and structured data
• Highly analytical mindset, that can manage client relationships as part of a market leading, AI driven organization
• Customer oriented with excellent written and verbal communication skills, as well project management experience

Responsibilities

• Understand complex customer business problems and advise them on how to deploy the DataDome solution
• Visualize customer internal systems and information topology
• Lead technical discussion with prospects in defining challenges and identifying client success criteria
• Prepare and deliver high impact presentations and demos that tell DataDome's differentiated story
• Guide customers through the evaluation process ensuring that DataDome's solution meets key business objectives and technical requirements
• Configure prospect's instance to enhance bot detection
• Work cross-functionally between different sales, engineering, product and marketing teams to promote the adoption of the DataDome solution and share customer feedback
• Collaborate with the Sales team to assess, qualify and track customer opportunities in SalesForce, and contribute to the design of effective technical solutions

Preferred Qualifications

• You are interested in deep diving into data and you are familiar with Kibana/Elasticsearch
• You have experience with Apache, Nginx, Varnish, IIS, lambda@edge
• You have a experience in cloud architecture and/or Web infrastructure (XFF, Cookies, CORS, keep-alive, SPA, etc ..)

Benefits

• Flex Life: Remote, hybrid, & in-office options, including working from our NY office, located in Soho + $500 stipend to help you set up your ideal workspace
• Health Benefits : We offer medical, dental, & vision insurance options to keep you feeling your best
• Professional Development : #Growth is part of our DNA, therefore we invest in your personal learning and development
• Events & Teambuilding: Feel the #TeamSpirit both virtually & onsite, with several events and workshops planned throughout the year including an annual offsite, winter party, lunch & learns, & much more
• Parent Care : Gifts & care packages to celebrate growing families
• PTO: 20 paid time off days, 5 sick days and 2 floating holidays ****+ 12 national holidays
• 401 K eligibility + matching