Technical Consultant Specialist

Summary

Join Hitachi Vantara's Global Development and Delivery Center (GDDC) as a Storage Administrator providing up to level 3 support for SAN & NAS systems. Reporting to the Service Delivery Manager, you will be responsible for incident, service request, change, and problem management aligned with the ITSM framework. This role involves supporting disaster recovery, backup and recovery, and contributing to technical projects across the client base. Collaboration with various teams and customers is crucial for effective delivery and implementation. Staying current with technologies and providing technical escalation are key responsibilities. The position requires extensive experience in IT storage support and specific storage technologies.

Requirements

• At least 10-15 years of strong IT storage support experience within complex IT environments
• Strong technical skills in various Storage technologies (Block/Content/File/Object/SDS) and SAN switch (iSCSI, Fibre Channel, FCoE, FCIP)
• Strong storage Administration in managed service infrastructure including storage optimization, performance tuning,solutioning, Risk management, capacity management with architect skills
• Strong experience with Hitachi Storage systems (VSP G/F series, VSP, USPv, HNAS, and HCP) or relevant enterprise storage systems (DellEMC, HPE XP series, NetApp, Fujitsu, IBM, Huawei) is preferred
• Strong experience storage replication experience Ex: Global Active Device (GAD), Truecopy (TC), Universal Replication (HUR), Shadow Image and Thin Image snapshot technologies
• Strong skills in installing/upgrading and managing the storage management toolsets. Ex: Hicommand Suite (Device Manager, Tuning Manager), Hitachi Performance Analytics (HDCA and HIAA)

Responsibilities

• Providing up to level 3 SAN & NAS support on Storage and SAN switch administration (incident, service request, change & problem management) based on business requirements and adhering to tight operations, security, and procedural aligning with ITSM framework
• Play a key role in support of all Disaster Recovery, Backup and Recovery and Contingency of operations (Co-op) helping to develop processes, procedures, and strategies as it relates to the current and future storage environment
• Be part of all types of technical projects and provide excellent input for their successful development, implementation, and management across the client base
• Work closely with Hitachi Service Delivery Managers, Account Teams, other departments (i.e., Finance/Business Ops) and Customers to ensure effective delivery & implementation of storage infrastructure, software, and services
• Stay abreast with the current and future services / technologies and ensure to provide excellent Level 2/3 technical support and act as a technical escalation for L1 teams internally and to Hitachi onsite teams. This includes various technologies but not limited to Block, File, Content, Compute, Cloud for both Hitachi and 3rd party vendors
• Be proactive in understanding new and upcoming technologies, work with offering/product management teams to provide technical input to ensure GDDC customer requirements are met during the product development cycle
• Work on tight project/transition deadlines and deliver them without compromising the quality
• Provide knowledge transfer/technical training of new/existing customer environments to new joiners
• Maintain runbooks, configuration documentation and be focal point in driving Continuous Improvement Program
• Based on the Capacity and Performance reports, run monthly deep-dive performance analysis across the customer storage environments. Work with the Hitachi onsite teams to highlight the potential Capacity/Performance bottlenecks and proactively alert various team to resolve potential issues/disasters where possible

Preferred Qualifications

• ITIL Certification preferred (Foundation Level and above)
• Hitachi, HPE, NetApp, Fujitsu, DellEMC, Cisco, Broadcom Certification is an added advantage
• Experience in Backup technology is an added advantage (NetBackup, Data domain, Commvault, Veeam)

Benefits

• Industry-leading benefits, support, and services that look after your holistic health and wellbeing
• Flexible arrangements that work for you (role and location dependent)