Technical Consultant, Implementation Specialist

Summary

Join Shift4, a leader in commerce-enabling technology, and become a key member of our team. This role involves on-site implementation of live systems, conducting staff training, and performing site surveys for stadiums and arenas. You will ensure solutions meet customer specifications and serve as a subject matter expert on S&E POS and payments products. The position requires experience with enterprise software architecture and configuration, demonstrated consulting skills, and strong interpersonal abilities. A Bachelor's degree in Computer Science, IT, or 4+ years of related experience is needed, along with previous consulting experience and a demonstrable record of successful large-scale enterprise software implementation. Travel is required up to 75% of the time.

Requirements

• Experience with architecture and configuration of enterprise software
• Ability to read technical documentation and logs
• Demonstrated consulting skills
• Capable of driving process improvement
• Strong interpersonal skills
• Ability to work with clients and partners to build a sense of shared ownership and minimizes potential resistance
• High degree of initiative, motivation, and problem-solving skills
• Ability to be flexible and adapt to change in a complex global organization
• Professional approach when dealing with internal and external customers, including clear and concise written and verbal communication skills
• High degree of initiative, accuracy, efficiency, and attention to detail
• Ability to maintain a positive attitude under stressful circumstances
• Ability to maintain confidentiality when dealing with proprietary information
• Demonstrable record in successful large-scale enterprise software implementation
• Bachelor's degree in Computer Science, IT or 4+ years of related experience
• Previous consulting or participation in large-scale enterprise projects
• 2+ years in the IT industry
• Ability to travel up to 75% of the time
• Ability to work nights or weekends
• Ability to handle long periods of standing/walking
• Ability to regularly lift boxes of varying weight

Responsibilities

• On-site implementation of live systems and conducting staff training of products
• Train customers on the VenueNext suite of applications
• Perform Site Surveys to gather information on stadiums and arenas
• Ensure solutions meet the specification of the customer requirements and verify requirements are met
• Be a subject matter expert on S&E POS and payments products, both software and hardware
• Review menu configurations with customers before the Implementation team arrives on site to ensure each customer is satisfied with their setup
• Ensure follow-up and resolve issues arising from workshop sessions and/or related to business processes and system functionality intermittently
• Maintain product labs and assist in issue reproduction and research
• Stay Current on job related equipment, procedures and information via attendance of critical meetings and team stand-ups
• Managing Travel Expense Reports and following company Travel Policy

Preferred Qualifications

• 2+ years experience in POS, payments or related technologies
• Hospitality experience
• Working knowledge of Google Sheets and Google Docs