Remote Technical Customer Success Manager

Summary

Join our team as a Customer Success person and help us retain ~50 paying customers, ensuring their continued retention and growth. You'll be the face of PostHog for these customers, building relationships, owning feedback, and being super responsive to their needs.

Requirements

• Strong customer focus - you need to help our users and remove any blockers to them using PostHog effectively
• Able to work at scale - you'll have around 50 customers to manage so need to prioritize effectively
• You’re able to go deep on understanding the product. You don’t need to be a developer but the ability to get into the details will give you confidence and really help you bring more value to customer conversations

Responsibilities

• Building relationships with the users so that you know who the key people in each company are
• Owning their feedback and making sure it gets to the wider PostHog team
• Being super responsive to their Slack messages, support tickets, and emails
• Generally being their favorite ever Customer Success person to work with!
• Keeping an eye on product usage and revenue data to ensure that your customers' health doesn’t move into the red, and be proactive in resolving things if it does

Benefits

• Generous, transparent compensation
• Unlimited time off with a 25 day minimum
• Private medical insurance , including dental and vision (US and UK only)
• Pension/ 401k contributions (4% matching)
• Generous parental, bereavement and child loss leave
• Training budget and free books
• $200/month budget towards co-working or café working and $500/month for team socials
• Spill mental health chat
• $100/month budget to provide support to open-source projects