PostHog is hiring a
Technical Customer Success Manager

Summary

The job is for a Customer Success Manager at PostHog, a company offering product analytics and related services. The role involves managing around 50 customers, ensuring their continued retention, and building relationships with them. The position is full-remote and the team is distributed between GMT-8 and GMT+2 timezones.

Requirements

Strong customer focus, ability to work at scale, and the ability to go deep on understanding the product

Responsibilities

Ensure that customers stay with us by doing things like building relationships with users, owning their feedback, being super responsive to their messages, support tickets, and emails, and keeping an eye on product usage and revenue data

Preferred Qualifications

Experience working with similar technologies, ie. developer tools more broadly, or specifically product analytics, session replay, feature flags, A/B testing, data warehouses, or data pipelines. Experience in a Pre-sales or Technical Account Manager role

Benefits

Generous, transparent compensation and employee-friendly equity in PostHog, unlimited time off with a 25 day minimum (in 2021 the team on average took 32 days off), private medical insurance (US and UK only), pension/401k contributions (4% matching), generous parental, bereavement and child loss leave, training budget and free books, $200/month budget towards co-working or café working and $500/month for team socials, Spill mental health chat, $100/month budget to provide support to open-source projects, We'll be your first investor, regular team off-sites (we went to Aruba in March) with carbon offsetting for work travel with Project Wren