Technical Customer Success Specialist

Summary

Join Hostinger and become a Technical Customer Success Specialist in the Customer success EN team, helping customers navigate web hosting and collaborating with other CS teams and product teams.

Requirements

• C1 or advanced English proficiency
• High IT curiosity and technical understanding
• Experience in the IT field, and/or IT-related studies (preferred)
• Experience/strong knowledge in web hosting, and/or troubleshooting website-related issues (preferred)
• Ability to multitask and handle multiple customer inquiries simultaneously
• High emotional intelligence, with the ability to read customers’ sentiment and reflect back on the feedback provided
• Strong problem-solving skills and the ability to think critically when addressing tasks
• Ability to show empathy, tactfulness, and proactivity when interacting with customers
• Hunger for growth & a can-do attitude!
• A curious and always learning mindset - if you don’t know, how can you find out more?
• Owning your own growth through reflection, reviewing past interactions and preparing to take initiative on opportunities
• A typing speed of ≥ 50 WPM

Responsibilities

• Provide services by communicating with customers and troubleshooting their billing, accounts, or domains related issues via live chat and tickets in a timely manner
• Apply problem-solving skills and resourcefulness and show our customers what customer obsession is really about
• Be a true ambassador by empowering our customers to build their online success!
• Dive deep into the world of IT by polishing your technical expertise daily
• Deliver impactful work on a global scale

Benefits

• Permanent remote opportunity!
• Fully compensated 3 weeks training course in technology, product, and communication knowledge
• A friendly, supportive and experienced team that is eager to share their knowledge
• Exceptional-being: active challenges, onsite & online classes, and wellness workshops
• Animal-friendly offices in Yogyakarta, Indonesia
• Openness to ideas on how we could become the best place to work for you
• Appreciation for anniversaries & other significant life events
• Bonuses: unlimited for upselling and efficiency based on KPIs
• Regular remote team-building and OKR events
• Tools needed for your personal development: Udemy account, Successors Academy course, Scribd subscription, Individual Development Plans etc