Kiln is hiring a
Technical Customer Support

Summary

The job is for a Technical Customer Support position at Kiln, an enterprise-grade staking platform based in the UK. The role involves managing a customer portfolio, working closely with other teams, and ensuring customers successfully integrate the company's API-first products. Requirements include one year of technical customer support experience, proven APIs troubleshooting experience, excellent communication skills, strong knowledge in web3, blockchain, and cryptocurrency, C1 English proficiency, and a UK working visa.

Requirements

• +1 year of technical customer support experience for a B2B software company
• Proven experience of APIs troubleshooting, software implementation, testing, and deployment processes
• Used to prioritize and manage support tickets (problem or request) till resolution
• Excellent communication skills to collaborate with users through any means
• Strong knowledge in web3, blockchain and cryptocurrency. — understanding of protocols, staking and DeFi
• C1 English. + UK working visa

Responsibilities

• Onboarding and training: Help business clients understand the staking process, available options, and how to use the company's staking services effectively
• Technical support: Address client inquiries related to staking, troubleshoot any issues they may encounter, and guide them through the resolution process
• Platform updates and enhancements: Communicate new features, updates, and improvements to the staking platform, ensuring clients understand how these changes may impact their staking activities
• Knowledge base and documentation: Contribute to and maintain a comprehensive knowledge base of staking-related information, including FAQs, guides, and tutorials, to help clients quickly find answers to their questions

Benefits

• A fast-paced, no bureaucratic work environment
• Equity Share Options in the business: if Kiln succeeds, we all succeed!
• Competitive Salary
• Unlimited holiday
• Flexible remote working
• Choose your IT equipment
• Internet connection paid up to €50/month
• Significant personal development and tech conf budget