Technical Director

Customer.io
Summary
Join a team of experienced professionals at a company that uses its platform to send billions of emails, push notifications, in-app messages, and SMS every day. As a technical leader, you will drive innovation and shape the future of the platform, leading strategy, architecture, and execution on high-impact projects. You will work closely with a small, highly collaborative team focused on building new capabilities from scratch and prototyping smarter product experiences using modern AI tools. This role requires a deep understanding of cloud-native architecture, distributed systems, and backend infrastructure, as well as excellent communication skills. The company offers a competitive salary and a comprehensive benefits package, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family, 16 weeks paid parental leave, unlimited PTO, and more.
Requirements
- 10+ years of software engineering experience, including 5+ in founder, principal, or staff technical leadership roles
- Proven ability to take projects from concept to launch and transition them into durable systems
- Deep expertise in cloud-native architecture, distributed systems, and backend infrastructure
- Experience building with (or meaningfully evaluating) modern AI tooling and opportunities
- Excellent communication skills across writing, verbal collaboration, and architectural thinking
- A high-context thinker who moves fast, makes good calls, and ships with care
Responsibilities
- Architect and build new capabilities from scratch and guide them through scale
- Prototype smarter product experiences using modern AI tools (LLMs, agents, embeddings, etc.)
- Lead technical strategy and decision-making on early-stage product bets
- Partner across disciplines to define what we build and why
- Write production code, shape architecture, and tell the story in a way others can follow
- Set up long-term success through clean handoffs, great documentation, and strong technical vision
- Influence without authority by driving big ideas forward from an IC seat
Benefits
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family
- 16 weeks paid parental leave
- Unlimited PTO
- Stipends for remote work and wellness
- A professional development budget