Technical Enablement Manager

Summary

Join Chainguard's Enablement Team as a Technical Enablement Manager and play a critical role in equipping our technical teams with the skills and knowledge to succeed. You will partner with Sales Engineering, Solution Architecture, Customer Success Management, and Technical Support Engineering to identify skill gaps and deliver effective enablement programs. This role involves developing training materials, coaching sales teams, and building robust relationships with key stakeholders. You will leverage adult learning principles to design engaging learning experiences and manage technical onboarding programs. The ideal candidate possesses extensive technical experience, a proven track record in technical enablement, and strong communication and project management skills. Chainguard offers a flexible, remote-first culture with comprehensive benefits, including 100% covered health insurance and generous parental leave.

Requirements

• 5+ years of hands on technical experience in Linux based environments
• Someone who has held the role (and understands the world) of a sales engineer or customer success manager within the enterprise SaaS space, ideally within cybersecurity or application security
• 2+ years of progressive responsibility in technical enablement experience
• Demonstrated successful execution of technical enablement programming
• Basic knowledge of Container technologies (Kubernetes, Serverless, Docker)
• Proficient knowledge with Cloud technology (AWS, Azure, Google, etc.)
• Awareness of compliance frameworks such as FedRAMP, FIPS, STIG, PCI-DSS

Responsibilities

• Build robust relationships with leadership and teams in Sales Engineering and Customer Success, as well as the supporting enterprise ecosystem teams to ensure content, methodologies, and materials align with their priorities and processes
• Define the strategy/roadmap for Technical Enablement and tactfully manage competing priorities to meet all stakeholder needs
• Develop demo methodologies and certification programs
• Partner with Product and Product Marketing teams for technical field readiness around upcoming releases and launches
• Coach sales teams for continuous education on industry and product
• Institutionalize knowledge and decisions across technical teams and ensure that knowledge is documented and easily searchable in content management solution (i.e., Showpad)
• Provide structured feedback and coaching to technical teams
• Design optimal learning experiences using adult learning theory principles and robust learning objectives while catering to various learning styles in a virtual environment
• Build, deliver and continually manage role-based technical onboarding programs
• Build technical programming into LMS; track for completion and ongoing skill development and content mastery
• Deliver technical training, along with SMEs, in virtual and in-person environments

Preferred Qualifications

• Top-notch communicator, presenter, and facilitator
• Excellent project management skills, organization and proactive communication
• Solid attention to detail, and a bias toward technology and action
• Solid analytical skills, ability to pull reporting and visualize data
• Demonstrated ability to lead through ambiguity and actively build solutions for gaps that are slowing or blocking our ability to achieve results
• Expert ability to build relationships, influence, and promote a work environment focused on team development and constant coaching
• Ability to travel

Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a $400 monthly stipend for coworking spaces, phone and internet costs
• Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options (yes, you read that correctly: 10 years!)
• 100% Covered Health Insurance: We cover 100% of your health, vision and dental insurance premiums for you and your dependents. Nothing comes out of your paycheck
• ��� Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset
• 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout your child's first year