Technical Implementation Manager

Summary

Join Kustomer as a Technical Implementation Manager and work collaboratively with various teams to ensure successful client onboarding. You will manage multiple implementations for strategic clients, acting as a project manager and technical consultant. Responsibilities include leading project design sessions, understanding the Kustomer platform, consulting with prospects, obtaining client feedback, and ensuring thorough testing. You will need a Bachelor's degree or equivalent experience, 5+ years of experience implementing B2B SaaS software, and strong relationship-building skills. Kustomer offers competitive salaries, stock options, and a range of benefits including healthcare coverage, 401K, and generous vacation policies.

Requirements

• Bachelor’s degree in Information Technology, Engineering, Computer Science or related field, or equivalent professional experience
• 5+ years experience implementing B2B SaaS software for enterprise clients as the project lead with full responsibility for onboarding
• Innovative technologies fascinate you; you don’t need to code but are familiar with system integrations and web technologies such as HTML, CSS, JSON
• You are a strong relationship builder and trusted advisor who consults with clients on best practices and platform optimization
• You excel at scoping and designing solutions that meet client objectives within budget and resource requirements
• You demonstrate a drive and ability to achieve stretch goals in a fast-paced environment
• You are an ace project manager - skilled at keeping tasks on track while managing risk and ensuring effective cross-team communication

Responsibilities

• Manage multiple implementations for our most strategic clients, acting as a hybrid of project manager and technical/business consultant
• Lead project design sessions and providing guidance and best practices on configuration options to meet client needs
• Understanding the Kustomer platform end-to-end and collaborating with Sales, Customer Success, and Product to identify and communicate technical services and solutions
• Participating in late stage meetings with prospects to consult on product capability and educate on technical implementation (including configuration, integrations, and customizations)
• Obtaining client feedback and distilling into action items for our product and development teams
• Ensuring all configurations, integrations, and customizations are fully tested and ready for deployment
• Owning any problems you discover and proactively drive forward solutions
• Being the source of truth for questions about the product and processes from other internal teams
• May involve handling sensitive personal data

Benefits

• Competitive salaries and stock options
• 100% healthcare coverage
• 401K
• WiFi and Mobile reimbursement
• A generous vacation policy
• Pension
• Supplemental health insurance
• Other perks