Technical Implementation Strategist

Summary

Join ClassDojo as a Technical Implementation Strategist and play a crucial role in supporting the technical aspects of district-wide rollouts of our flagship education app. You will work with district IT teams to ensure seamless setup and data integration, focusing on data quality and efficient processes. This involves managing multiple projects concurrently, collaborating with cross-functional teams, and maintaining excellent documentation. The role requires strong technical expertise in K-12 SIS integrations and data management, along with excellent communication and problem-solving skills. You will be a key contributor to ClassDojo's mission of providing every child with an education they love.

Requirements

• At least 2 years of experience working in K-12 SIS integrations (API, Plug-ins, SFTP, etc.)
• Proven experience in data cleaning and quality checking, foundational experience with SQL
• Proven ability to independently manage a high volume of projects on tight deadlines with a high level of organization and accuracy
• Strong written and verbal communication skills
• Experience working on cross functional projects with multiple internal stakeholders
• High empathy and emotional intelligence working with busy district IT team members and leaders
• Experience in edtech or working on products for kids or educators
• Ability to learn new technology and products quickly
• Familiarity with using organization tools such as: Asana, Smartsheet, Salesforce, Google Sheets/Excel, Notion

Responsibilities

• Work with district IT teams from start to finish to ensure that from initial set-up to rollout, teachers and school leaders can seamlessly set up their school in ClassDojo
• Review data from districts and ensure it matches the needs and formatting of end customers
• Work with district IT stakeholders to investigate and correct any issues in the data received
• Deeply understand the relationship between technical implementation and product and user implications
• Collaborate closely with the district account team, district IT, engineering, and product management, proactively sharing project status, elevating risks, and proposing solutions
• Maintain excellent documentation and update project status for internal team members across multiple implementation projects and timelines
• Work with the broader success and implementation team to proactively build and iterate on efficient systems and processes
• Help build, maintain, and execute a strong quality assurance processes

Preferred Qualifications

Experience working with EdLink, ClassLink, or Clever

Benefits

• Salary ranges (United States): CA, WA, NY, NJ, CT states: $95,000 - $125,000 (USD) All other states in the US: $80,800 - $106,300 (USD)
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