Brightspeed is hiring a
Technical Manager

Summary

Join Brightspeed's growing team as a Technical Manager, Bill to Cash Process and lead the implementation of applications and solutions to support the bill-to-cash process using SAP technologies.

Requirements

• Bachelor’s or master’s degree in MIS, MBA, or related field
• 7+ years of experience in delivering business applications, with at least 5 years in SAP BRIM FICA FSCM modules delivering 2+ implementations
• Strong leadership and people management skills
• Proven track record of hiring, managing, inspiring, and growing a team of architects/developers/analysts and delivering high-quality software solutions
• Proven experience of payments, collections, credit, disputes, and cash processes
• Strong experience in software development life cycle (SDLC) methodologies including Agile
• Excellent communication and interpersonal skills
• Experience working in the telecommunications industry is a huge plus
• Strong analytical and problem-solving skills
• Expertise in web and mobile application development, including HTML5, CSS, Java/JavaScript, and React a plus
• PMP or CSM certification a plus

Responsibilities

• Develop and implement innovative applications and solutions to support the bill to cash process using SAP technologies including BRIM, FICA and FSCM
• Design and build user-friendly applications and interfaces to support payments, collections, credit, and dispute processes
• Collaborate with cross-functional teams to gather requirements, design solutions, and deliver results that meet or exceed business expectations
• Partner with cross-functional teams to ensure the successful implementation and integration of the applications into the company's overall systems and processes
• Develop and maintain a roadmap for the development of these applications and ensure they meet the company's strategic goals and objectives
• Be hands-on and dig deeper into designs and engage with internal and external team members to solve some of the tough problems as they arise
• Stay up to date with emerging trends and technologies in the telecommunications industry and apply this knowledge to improve the business outcome
• Manage the entire software development life cycle (SDLC) including development, testing, deployment, and maintenance
• Manage the team of developers, testers, and designers to ensure high-quality deliverables
• Ensure operational excellence and be data driven by developing, monitoring and reporting critical KPIs around application health, availability, business metrics (touch-free payments, contact center customer issues related to bill-to-cash, reconciliations, fallouts, issue resolution cycle times, etc.)
• Develop and maintain relationships with internal stakeholders and external vendors to maximize business outcomes
• Ensure compliance with industry best practices, security protocols, regulatory requirements, and internal controls
• Provide regular updates and reports to senior management on the progress of application development and operations
• Work in a fast-paced, ambiguous environment, delivering results quickly and iteratively
• Hire, grow and mentor diverse technical team in a 100% remote setting

Benefits

• Competitive compensation
• Comprehensive benefits including medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits