Remote Technical Onboarding Specialist

Summary

Intrigma is seeking a Technical Implementation Consultant with project management skills to join their team. The role involves training customers on Intrigma's platform, developing the knowledge base, and transitioning customers to AI technology. Remote work is offered.

Requirements

• Bachelors or Masters degree (preferably in engineering or a related technical field)
• 3+ years of experience in a SaaS technical role
• Experience working in a healthcare technology company is a plus
• Strong aptitude for technology
• Experience with project management (Project Management Professional certification is a plus)
• C1 or fluent in English
• Excellent communication and interpersonal skills

Responsibilities

• Train customers on how to use our software
• Provide online seminars on various features
• Create onboarding plans and training curricula for new clients
• Build robust and strategic customer relationships
• Build out customer accounts in our scheduling software based on their specific needs
• Work on our Customer Support team a few days per week, managing incoming phone calls and email tickets via Zendesk, including occasional weekend shifts
• Communicate articulately and engage with current and potential clients by video calls and email
• Utilize technical expertise to communicate with the product team effectively
• Set expectations with clients and internal teams throughout the relationship to ensure the best customer service possible
• Handle escalation issues calmly and clearly; turn these issues into opportunities to strengthen relationships
• Plan, manage, and lead projects with the support team; review and retrospect project performance once complete

Benefits

• Remote work
• Team building meetups