Easy Dynamics Corp is hiring a
Technical Operations and Release Consultant

Summary

The job is for a Technical Operations and Release Manager at Easy Dynamics, responsible for managing day-to-day operations in support of digital identity, credential, and access management infrastructure and services. The role requires 8-10 years of IT operations and release management experience, strong communication skills, and a Bachelor's degree.

Requirements

• 8-10 years of experience independently managing IT operations and release management activities
• 5 years of experience working directly with federal or business clients advising on program, process, and IT improvements
• Strong verbal and written communications skills and ability to work independently
• Experience working with Agile methods and tools
• Experience with digital identity and access management services
• Experience with operations automation and monitoring tools
• Experience with Entra ID
• Experience with Powershell
• Experience with ITSM tools such as ServiceNow
• Bachelor’s degree in a relevant discipline

Responsibilities

• Manage day to day operations in support of digital identity, credential, and access management (ICAM) infrastructure and application services and technologies
• Follow defined release processes and procedures to ensure the efficient and reliable deployment and testing of updates
• Understand operations and release management in a large enterprise environment; collaborate with cross-functional IT teams
• Oversee and manage the prioritization, sequencing, and execution of release activities and resolution of conflicts or dependencies
• Create documentation to support releases and collaborate with the Communications Manager to clearly document impacts to stakeholders
• Develop and maintain as-built and release documentation, including release notes, deployment guides, and rollback procedures
• Monitor service performance and stability in production environments, identifying and addressing any issues or bottlenecks
• Conduct business analysis and develop Standard Operating Procedures and knowledge base articles in support of contract services
• Lead post-release activities, such as monitoring for issues, conducting root cause analysis, and implementing corrective actions and process improvement
• Manage day-to-day operations of ICAM system operations, infrastructure, and compliance personnel
• Meet the operational SLA metrics including timely response to user requests through email and ITSM tools
• Provide consistent and accurate status reports in support of Program and Operational objectives
• Communicate clearly and concisely to all levels of management, including government leadership

Preferred Qualifications

• Experience with SailPoint a plus
• Industry certifications including ITIL, CISSP, Azure, DevOps etc
• US Citizenship required
• Ability to obtain a U.S. Government clearance

Benefits

Salary Range: $135,000 - $160,000