Technical Operations

Summary

Join Keller as a Technical Operations Executive and oversee our internal business applications, providing crucial support to the CEO. This pivotal role involves maintaining and optimizing our technical infrastructure and contributing to various business operations. Growth opportunities are significant, with potential for advancement to senior roles or management positions. Part-time options are available, scaling to full-time as you grow. You will manage applications like Apollo.io, HubSpot, and ClickUp, among others, receiving extensive training. The role demands technical proficiency, problem-solving skills, and adaptability in a fast-paced environment.

Requirements

• Strong understanding of SaaS applications, particularly those listed in the role responsibilities
• 1+ years in a similar role managing multiple business applications and providing technical support
• Excellent written and verbal communication skills in English
• Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues
• Flexible mindset to work in a fast-paced environment and quickly learn new technologies

Responsibilities

• Ensure seamless integration and operation of all managed applications
• Troubleshoot issues and implement best practices for system efficiency
• Continuously improve workflows and processes related to our tech stack, enhancing productivity across the organization
• Provide technical support to team members and develop training materials to maximize the effective use of our applications
• Maintain robust security protocols across all platforms and ensure compliance with relevant data protection regulations
• Act as a key support to the CEO in various business areas, providing data-driven insights and operational assistance as needed
• Lead by example in a fast-paced, dynamic environment, displaying resilience, adaptability, and the ability to set and achieve ambitious goals under tight deadlines
• Work flexible hours to accommodate various time zones, supporting global teams

Preferred Qualifications

• Experience with API integrations and basic scripting
• GSuite and Microsoft365 administration
• Workable support

Benefits

• Paid annual leave
• Paid sick leave
• All South African Public holidays observed
• Medical aid
• Afternoon off on your birthday
• Flexible, remote work environment
• Opportunity to play a key role in a rapidly expanding organization
• Collaborative and innovative company culture that values intelligence and career growth