Remote Technical Operations Specialist

Summary

Join Ample, a pioneer in the electric vehicle space, as a Technical Operations Specialist to resolve technical field escalations and shape processes and tools to support your team. You will solve complex challenges that enable Ample to move into our next phase of energy delivery.

Requirements

• C1 or higher English language proficiency; N2 or higher Japanese language proficiency
• Preferred: college degree (BA/BS or Associates), technical or STEM
• 1-3 years of experience in a technical field; technical troubleshooting experience preferred, experience with robotic systems and/or light programming a plus
• Tech-savvy: ability to investigate, understand, and resolve issues associated with complex technical products, including robotics and batteries
• Hands-on: willingness to roll-up your sleeves to help the team solve a technical problem
• Able to follow detailed technical debugging procedures associated with Ample's technology (Linux/Unix)
• Ability to give and receive clear verbal and written communication
• A continuous improvement approach, adapting quickly and acting with a strong sense of urgency
• Can-do attitude, enthusiasm for leadership and growth, comfort with ambiguity, and ability to perform light physical work
• Experience with electric vehicles a plus

Responsibilities

• Remotely assist Tier 1 operations team and Field Service team with urgently resolving blocking technical issues encountered in the field
• Investigate non-blocking technical problems to identify patterns and proactively escalate and address issues before they become failures
• Analyze root causes of failures: gather data, review and interpret system logs, propose theories, perform testing to validate (or invalidate) theories, document findings in detail
• Work with engineering team to understand complex technical issues and deliver critical fixes quickly to the field
• Advocate internally on behalf of the customer to get key issues prioritized and permanently resolved
• Perform calibrations, testing, and other hands on work in the field as needed